---
title: "Visitor Oyster Cards and Website Development"
ocid: "ocds-h6vhtk-068e37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068e37"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068e37.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068e37.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2026-04-29"
---

# Visitor Oyster Cards and Website Development

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-068e37

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068e37.json)

## Summary

Transport for London is currently in the planning stage for a procurement process titled "Visitor Oyster Cards and Website Development," focusing on services such as global marketing, fulfilment, account management, and customer service provisions for the Visitor Oyster Card. This process falls under the services category, with a contract period slated from 1st November 2026 to 1st November 2029. Transport for London is seeking feedback to inform its procurement strategy and aims to determine whether the contract should remain singular or be split into separate components. Businesses interested in participating are encouraged to respond to the market engagement questionnaire by the 22nd May 2026 deadline. The contract's anticipated value amounts to £643,000, with a gross value of £771,000.

This procurement process presents a lucrative opportunity for businesses specialising in commercial property management, web server software development, website design and operation, and advertising and marketing services. Companies with capabilities in managing comprehensive service contracts or those preferring specialised roles can explore potential pathways to collaboration with Transport for London. Given the focus on international visitors and the integration of services across multiple transport networks, firms with experience in customer-facing technology solutions and global marketing strategies are ideally positioned to benefit from this tender. The questionnaire engagement mechanism allows businesses to influence the procurement approach, potentially aligning it more closely with their expertise.

## Notice

The Visitor Oyster Card (VOC) provides a specific pay as you go product for visitors to London. The product can be purchased by visitors from outside the M25 motorway in the UK and across the world, unlike the traditional Oyster Card, the VOC can only be brought prior to arrival in London & all customers are charged a non-refundable PS5 activation fee. The VOC can be used wherever an Oyster card can be used, as well as on the Gatwick & Heathrow Express services. Whilst the PS10.50 fee remains consistent for all denominations, Visitors can buy the VOC pre-loaded with various amounts of credit from PS10 - PS50. This MSQ is addressing the marketing, fulfilment, account management, website management and customer service provision for the VOC, all of which is currently managed within one contract, by a single partner. This MSQ is seeking to gain insight if the scope and requirement can be procured as one, or split.

### Planning Information

TfL wishes to seek your views on the extent of your capability, capacity and appetite for the global marketing, fulfilment, account management and customer service provisions for the Visitor Oyster Card as described in Section 3.
The feedback from this questionnaire will help inform decisions on the final procurement strategy and route to market for the promotion of the Visitor Oyster Card and will work alongside any other option appraisal work undertaken.
TfL would appreciate your feedback in the form of a response to the following questionnaire, with the specific questions to be answered in the blank tables/boxes provided. Should you consider a particular question as not applicable to your organisation, please state "not applicable" in the tables/boxes provided.
Please note responses to the questionnaire does not form part of any formal procurement process. 
If you are interested in this opportunity, please contact Tyreke Brooks - tyrekebrooks@tfl.gov.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039307-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 22 May 2026 |
| Award date | Not specified |
| Contract period | 1 Nov 2026 - 1 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £643,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 70 - Real estate services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 70332200 - Commercial property management services
- 72212222 - Web server software development services
- 72413000 - World wide web (www) site design services
- 72415000 - World wide web (www) site operation host services
- 79340000 - Advertising and marketing services

## Release History

- 29 Apr 2026 at 14:11 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/039307-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/039307-2026
  29th April 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068e37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068e37.json.