--- title: "CPT_26_03 IT Service management (ITSM)" ocid: "ocds-h6vhtk-068e3b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068e3b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068e3b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068e3b.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NATIONAL AUDIT OFFICE" published: "2026-04-29" --- # CPT_26_03 IT Service management (ITSM) Buyer: NATIONAL AUDIT OFFICE Current stage: Tender OCID: ocds-h6vhtk-068e3b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068e3b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068e3b.json) ## Summary The National Audit Office (NAO) is conducting a procurement process for an IT Service Management (ITSM) solution aimed at enhancing its internal operations. This tender is part of a competitive flexible procedure under the Procurement Act 2023. The NAO, located in London, seeks experienced suppliers to offer an enterprise-grade ITSM solution, with supporting services set to commence on 4th November 2026. The procurement falls within the services category, specifically software packages and information systems, with an estimated gross contract value of £1.8 million. The tender stage currently underway has a submission deadline of 1st June 2026, following an expression of interest by this date. Potential suppliers can engage in a virtual market event on 8th May 2026 to better understand the requirements. This tender represents a significant growth opportunity for firms specialising in information technology services, particularly those adept in ITSM solutions that support incident management, asset configuration, and security vulnerability management. Companies can leverage this contract to showcase capabilities in delivering scalable and configurable IT solutions, aligning with the NAO's operational needs. The procurement method encourages participation from SMEs and organisations with social value credentials, offering a competitive environment tailored to companies with robust technical responses and economic stability. Additionally, the contract promises long-term engagement, including possible extensions up to 2032, making it ideal for businesses aiming to establish or expand their presence within the public sector. ## Notice The National Audit Office (NAO) is the UK's independent public spending watchdog. It supports Parliament in holding government to account and helps improve public services through high quality audit and assurance work. The NAO is seeking to appoint an experienced supplier to provide an enterprise grade IT Service Management (ITSM) solution and associated support services for internal users across the organisation. The requirement includes the provision, implementation, configuration, and ongoing support of an ITSM platform capable of supporting core ITSM processes, including incident management, service requests, change management, asset and configuration management, workflow automation, reporting, and governance. The solution must be scalable, configurable, and proportionate to the NAO's operational needs, and capable of supporting multiple internal functional areas. The selected supplier will be expected to deliver a controlled transition from the incumbent system, including secure data migration, integration with the NAO's Microsoft based digital estate, and service readiness activities, with minimal disruption to business operations. The solution should provide an intuitive user experience, configurable workflows, and accessible reporting, without reliance on complex development or ongoing external consultancy. The NAO also requires robust ongoing platform support, including routine updates, security maintenance and patching, and effective vulnerability management and remediation. This should include the ability to identify, assess, track, prioritise, and remediate security vulnerabilities affecting the ITSM platform and its components, supported by appropriate controls, governance, and reporting. The selected supplier must be able to provide assurance that vulnerabilities are managed in line with recognised industry good practice and the NAO's information security and risk management requirements. In addition, the supplier must demonstrate a sustainable product roadmap and ongoing service support model to ensure long term service continuity, platform resilience, and alignment with the NAO's future operational and digital requirements. The contract is expected to commence on Wednesday 4th November 2026 and includes an initial six month mobilisation and implementation period, with service go live anticipated from Tuesday 1st June 2027. The initial contract term will be three (3) years, with options to extend for up to two further periods of twelve (12) months, up to a maximum contract end date of Monday 31st May 2032. The estimated maximum contract value is PS1.8 million inclusive of VAT over the full potential five year term. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./5S6557UA33 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/5S6557UA33 ### Lot Information Lot 1 Renewal: The NAO reserves the right to extend the Contract by up to two (2) additional periods of twelve (12) months each, up to a maximum end date of Monday 31st May 2032. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/039328-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Apr 2026 | | Submission deadline | 12 May 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Nov 2026 - 31 May 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | £1,500,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL AUDIT OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1W 9SP | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Pimlico North | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72222300 - Information technology services ## Release History - 29 Apr 2026 at 14:28 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/039328-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/039328-2026 29th April 2026 - Tender notice on Find a Tender ## Notice URLs - https://login.bipsolutions.com/casDelta/login?service=https://www.delta-esourcing.com/delta/j_spring_cas_security_check - https://www.delta-esourcing.com/respond/5S6557UA33 - https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./5S6557UA33 - https://www.find-tender.service.gov.uk/Search - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068e3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068e3b.json.