---
title: "Out of Hours Call Service"
ocid: "ocds-h6vhtk-068ec5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ec5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ec5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ec5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PLYMOUTH COMMUNITY HOMES LIMITED"
published: "2026-04-30"
---

# Out of Hours Call Service

Buyer: PLYMOUTH COMMUNITY HOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-068ec5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ec5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068ec5.json)

## Summary

The procurement process for the ‘Out of Hours Call Service’ has been completed by Plymouth Community Homes Limited, encompassing the industry category of telephone-answering services. This direct procurement method involved a contract award to Orbis Protect Limited, a large supplier based in Uxbridge, UK. The contract, valued at £44,322 excluding VAT, is set to commence on 1 May 2026 and will run through to 31 March 2027. The associated legal basis for this procurement is outlined in UK legislation (2023/54). The entire process required no open competition as it fell below the threshold for competitive tendering.

This procurement offers growth opportunities primarily for large service providers specialised in telephone-answering services. Businesses involved in telecommunications and customer service outsourcing stand to benefit and increase their market presence through similar opportunities, as the demand for efficient out-of-hours communication solutions continues to rise within public sector organisations. Companies with established infrastructure for handling large volumes of calls outside regular business hours are particularly well-suited to compete in this niche.

## Notice

Out of hours call service through to and including March 27

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039622-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Apr 2026 |
| Contract period | 30 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £44,322 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLYMOUTH COMMUNITY HOMES LIMITED |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL6 5DH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Budshead |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 30 Apr 2026 at 08:27 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/039622-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/039622-2026
  30th April 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.orbisprotect.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ec5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068ec5.json.