---
title: "Customer Services CRM"
ocid: "ocds-h6vhtk-068ee1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ee1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ee1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ee1.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CHESHIRE WEST AND CHESTER COUNCIL"
published: "2026-04-30"
---

# Customer Services CRM

Buyer: CHESHIRE WEST AND CHESTER COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-068ee1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ee1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068ee1.json)

## Summary

Cheshire West and Chester Council is initiating the planning stage of a public procurement process for a "Customer Services CRM" project, which is currently in the stage of soft market testing under the industry category of software packages and information systems. The process involves preliminary market engagement, with a due date for submission set for 13th May 2026. The procurement process is being conducted in the United Kingdom within the UKD63 region, with the objective to assess the market ahead of a potential tender. Notably, the contract period is scheduled from 1st May 2026 to 13th May 2026.

This procurement presents an opportunity for businesses in the software and information systems sector, particularly those specialising in customer relationship management solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) could be well-suited to compete, given the suitability criteria for these types of organisations. The engagement phase indicates a readiness to receive insights from potential suppliers, which can be an advantageous position for businesses looking to influence the final procurement specification and increase their chances of participating in future stages of this procurement.

## Notice

Customer Services CRM - Soft Market Testing. Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

### Planning Information

Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039679-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 13 May 2026 |
| Award date | Not specified |
| Contract period | 30 Apr 2026 - 13 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE WEST AND CHESTER COUNCIL |
| Locality | ELLESMERE PORT |
| Post town | Chester |
| Postcode | CH65 0BA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Central & Grange |
| Westminster constituency | Ellesmere Port and Bromborough |
| Delivery location | TLD63 Cheshire West and Chester |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Apr 2026 at 09:22 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/039679-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/039679-2026
  30th April 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ee1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068ee1.json.