---
title: "Annual Support and Transaction Rates"
ocid: "ocds-h6vhtk-068ef6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ef6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ef6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ef6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VIVID HOUSING LTD"
published: "2026-04-30"
---

# Annual Support and Transaction Rates

Buyer: VIVID HOUSING LTD  
Current stage: Award  
OCID: ocds-h6vhtk-068ef6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ef6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068ef6.json)

## Summary

VIVID Housing Ltd, a UK-based sub-central public authority with headquarters in Portsmouth, is managing a procurement process titled "Annual Support and Transaction Rates." The tender is part of the IT services industry category and is focused on account support and transaction rates for core business and technical operations. The procurement stage is complete, with a contract awarded to ACCESS PAYSUITE LTD. The contract runs from 11 May 2026 to 10 May 2027, ensuring continuity during a significant organisational and technology transformation programme expected to conclude in early 2027. This procurement follows a direct award method due to the absence of viable competition, as ACCESS PAYSUITE LTD uniquely holds the technical capability required by VIVID during this period.

This tender presents business growth opportunities specifically for suppliers capable of delivering bespoke, fully integrated IT solutions that support significant operational transformation. Companies with expertise in IT services, particularly in consulting, software development, and support, may find similar future opportunities with VIVID as they consider competitive procurement options post-transformation. The contract’s continuity and focus on stable service deliverance highlight the need for businesses offering robust, low-risk implementation potentially capable of managing transitions and system stability under high-stakes conditions. As VIVID completes its transformation programme, opportunities may arise for competitive tenders targeting similar high-value IT service projects.

## Notice

Account support and transaction rates for all core business and technical operations.

### Procurement Information

VIVID intends to make a direct award in accordance with section 41(1)(b) of the Procurement Act 2023, on the grounds that competition is absent for technical reasons and only one supplier is capable of delivering the required services at this time. The services currently provided by Access comprise a bespoke and highly integrated solution that underpins critical business and technical operations. The solution has been configured and embedded over time in a manner that is unique to the incumbent supplier, such that substitution or replication by an alternative supplier would require disproportionate technical change, re-engineering, and system disruption. VIVID is currently in the final stages of a major organisational and technology transformation programme, including migration to a new platform, expected to continue until early 2027. During this period, VIVID does not have the technical or operational capacity to support migration to an alternative supplier or the implementation of a new solution without creating significant and unacceptable operational, delivery, and service continuity risks. Both business and IT teams are fully committed to the delivery of this transformation programme. Transitioning to a different supplier during this period would threaten the stability of core services and undermine the successful completion of the programme. As such, a competitive procurement exercise is not practicable at this time, as no alternative supplier could meet the authority's requirements without causing material risk to essential operations. The proposed contract represents a continuation of the existing service arrangement and is required to maintain continuity and stability throughout the transformation period. The scope remains materially unchanged, with adjustments limited to revised charging resulting from increased IT service management costs. VIVID considers that the restriction of competition is strictly limited to the period necessary to complete the transformation programme, after which the authority intends to consider future competitive procurement options once technical constraints and capacity limitations no longer apply.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039719-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Apr 2026 |
| Contract period | 10 May 2026 - 10 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £372,297 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID HOUSING LTD |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS PAYSUITE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Apr 2026 at 10:00 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/039719-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/039719-2026
  30th April 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.theaccessgroup.com/en-gb/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ef6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068ef6.json.