--- title: "Gesture of Goodwill Platform/ App" ocid: "ocds-h6vhtk-068ff7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ff7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ff7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068ff7.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "TRANSPENNINE TRAINS LIMITED" published: "2026-05-01" --- # Gesture of Goodwill Platform/ App Buyer: TRANSPENNINE TRAINS LIMITED Current stage: Planning OCID: ocds-h6vhtk-068ff7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ff7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068ff7.json) ## Summary TransPennine Trains Limited, headquartered in Manchester, is currently in the planning stage of a procurement process for a new Gesture of Goodwill Platform/App. The project, under the title ID "TPT549", falls within the services category, specifically focusing on software package and information systems, IT services, and custom software development. This tender aims to address limitations in the existing system's flexibility, reporting capability, and data configuration. The procurement location encompasses the United Kingdom, specifically regions UKD3 and UKD. A key date in this process is the scheduled closure of the preliminary market engagement (PME) period on 15 May 2026, which invites potential suppliers to provide insights that could shape the procurement approach. This tender presents significant opportunities for businesses specialising in digital solutions that support service recovery and customer interaction technologies. Companies adept in IT consulting, software development, and custom software development will find this an attractive prospect. The anticipated contract value of GBP 115,200 underlines the project's potential for growth and innovation in service management solutions. Businesses with a strong focus on developing flexible and comprehensive customer interaction platforms, particularly those experienced in handling large-scale data processing and reporting, will be well-positioned to compete in this procurement exercise, paving the way for further opportunities within the public sector utilities domain. ## Notice TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack. ### Planning Information Further information is provided via access code 9E2F3U6S36 in Delta eProcurement. TPT is reviewing its current approach to this system and wishes to engage with the market to better understand the solutions available that could support this capability in the future. The aim of this PME is to gather information from potential suppliers regarding the provision of a digital solution to support the issuance and management of customer goodwill gestures across TPT operations. TPT has included questions for interested parties to review and respond to. The aim of these questions is for the following reasons: -To understand the current market capability -To help refine the scope of the requirement -To understand available technologies and delivery models -To help define the procurement structure and route to market Further scope information is provided within the PME Information Pack. Route to market example – RFQ, tender exercise or understanding options to use a Framework, depending on final contract value and procurement route. Following closure of PME period, TPT may, at its discretion, follow up with a select number of interested parties for further information to help achieve the objective. For the avoidance of doubt, any information provided by any party will be treated as indicative information and not legally binding. Parties who do not respond to this PME notice will not be excluded from any future procurement activities related to this scope. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/040595-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 May 2026 | | Submission deadline | Not specified | | Future notice date | 15 May 2026 | | Award date | Not specified | | Contract period | 30 Sep 2026 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £115,200 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPENNINE TRAINS LIMITED | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M1 6LT | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Piccadilly | | Westminster constituency | Manchester Central | | Delivery location | TLD North West (England), TLD3 Greater Manchester | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 72232000 - Development of transaction processing and custom software ## Release History - 1 May 2026 at 13:38 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/040595-2026 - 1 May 2026 at 09:17 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/040344-2026 - 1 May 2026 at 08:48 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/040308-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/040595-2026 1st May 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040344-2026 1st May 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040308-2026 1st May 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068ff7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068ff7.json.