--- title: "Scheduling and Metering Software" ocid: "ocds-h6vhtk-069068" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069068" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069068.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069068.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "UNITED UTILITIES WATER LIMITED" published: "2026-05-07" --- # Scheduling and Metering Software Buyer: UNITED UTILITIES WATER LIMITED Current stage: Planning OCID: ocds-h6vhtk-069068 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069068) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069068.json) ## Summary United Utilities Water Limited is engaging in a procurement process for a scheduling and metering software package, classified under the CPV code 48332000, within the utilities sector. The planned procurement, currently in the planning stage, will address the company's requirements for a consolidated billing platform to enhance field operations and meter lifecycle visibility. The procurement activities will primarily occur in Warrington, United Kingdom, with supplier sessions planned between 11th and 22nd May 2026. Interested suppliers must complete a non-disclosure agreement before participating in these sessions, either at the United Utilities offices or virtually. This preliminary market engagement is crucial to shaping future procurement strategies. This procurement represents a significant opportunity for businesses specialising in utility software solutions to partner with a major buyer like United Utilities. Companies experienced in developing integrated field operations, data management, and automated scheduling tools will find themselves well-suited to this tender. Additionally, the focus on complete lifecycle management, real-time communication, and data processing within the UK could benefit suppliers offering robust, scalable software solutions that ensure compliance with data protection requirements. Engaging in this process offers growth potential via valuable industry exposure and the prospect of long-term collaboration with one of the leading water utilities in the UK. ## Notice United Utilities (UU) is undertaking a review of its billing platform and future scope requirements. The purpose of this PME is to understand the capability and capacity of the scheduling and metering tools in the market in order to inform any future billing platform procurement strategy. Interested parties will be required to complete an NDA and attend a supplier session. The objectives and requirements of scheduling and metering are outlined as below. Objectives 1) Consolidate field operations into a single platform Reduce fragmented tools and manual processes with one system managing all FMO, proactive and reactive jobs, from booking through to close. 2) Improve appointment efficiency Reduce failed visits and wasted field resource through better pre-appointment information, skill-matched scheduling and real-time engineer comms. 3) Create end-to-end visibility across the meter lifecycle Give operations, field teams and management a real-time view of jobs status, asset health and SLA performance - with automated workflows to support jeopardy scenarios. 4) Automate/ Improve payment and performance management Reduce manual effort from third-party payment validation and processing by generating accurate, evidence-backed payment information. Current metrics for appointments and installations: 1) Service Appointments, circa 1 million per year 2) Cancelled Appointment circa 170,000 per year 3) New Meter installations circa 215,000 per year 4) Cases Completed circa 500,000 per year Key Requirements M001 Planning & Scheduling The ability to book, manage, and dispatch planned and reactive jobs across multiple appointment types (Eg installations, exchanges, meter reads, audits), with appointment optimisation performed against defined parameters. Including ability for customer to self-serve. M002 Appointment Management The capability to manage the complete appointment life cycle, from scheduling through completion, including proactive in day jeopardy identification and management. Including ability for customer to self-serve. M003 Field Workforce Management The ability to manage engineer availability, skills and real-time job status - including two-way comms with the handheld device in the field for multiple work types (Eg operative reinstatement and supervision). M004 Asset & Meter Lifecycle The ability to track a meter from installation through to decommission, including all activity, reads and changes against the asset record and the ability to manage asset health. M005 Data & Billing Accuracy The ability to ingest, validate and output meter read accuracy to support billing - and water demand initiatives. M006 Third Party Management The ability to manage contracted third parties within a single platform, with enforced data segregation and validated outpayments (E.g. automated reconciliation and exception management). M007 Integrations & Automation The ability to integrate with external systems (e.g. Billing, Street Works, video and photograph capture, handheld devices) and automatically automate scheduling, alerts and workflows based on configurable rules. M008 Customer Management The ability to manage customer cases, including complaints, enquiries, and operational issues, from initiation to resolution. Data Location and Processing Restrictions Interested Supplier should note: the mandatory requirement, that all personal data processed under this Contract is hosted, stored, accessed, and otherwise processed solely within the United Kingdom. No personal data shall be transferred, accessed, or processed outside the UK. The Supplier shall implement and maintain appropriate technical and organisational measures to ensure compliance with this requirement and shall provide evidence of such measures upon request by the Company. Next Steps 1) United Utilities will set up Meet the Supplier sessions. These will be held over 2 weeks, week commencing 11th May 2026 and 18th May 2026. 2) Prior to invitation to a Supplier session, all interested parties will be required to complete an NDA. 3) Upon receipt and acceptance of the NDA, supplier sessions will then be made available. These will be scheduled over a period of 2 weeks commencing 11th May 2026. ### Planning Information Supplier sessions will be held in United Utilities offices in Warrington or via Teams. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/041704-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 May 2026 | | Submission deadline | Not specified | | Future notice date | 22 May 2026 | | Award date | Not specified | | Contract period | 10 May 2026 - 22 May 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNITED UTILITIES WATER LIMITED | | Locality | GREAT SANKEY | | Post town | Warrington | | Postcode | WA5 3LP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD61 Warrington | | Local authority | Warrington | | Electoral ward | Great Sankey North and Whittle Hall | | Westminster constituency | Warrington South | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48332000 - Scheduling software package ## Release History - 7 May 2026 at 08:00 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/041704-2026 - 1 May 2026 at 13:09 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/040569-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/041704-2026 7th May 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040569-2026 1st May 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069068. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069068.json.