---
title: "661-NYC-CD Online Health"
ocid: "ocds-h6vhtk-069162"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069162"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069162.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069162.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE NORTH YORKSHIRE COUNCIL"
published: "2026-07-06"
---

# 661-NYC-CD Online Health

Buyer: THE NORTH YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-069162

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## Summary

The North Yorkshire Council has taken significant steps towards establishing an advanced online health service as part of its Active North Yorkshire initiative. The procurement process, governed by the Health Care Services (Provider Selection Regime) Regulations 2023, aims to provide secure and accessible virtual health solutions across the region. Scheduled to run initially from 24 August 2026 to 23 August 2029, with an option for a two-year extension, this contract is being awarded following a competitive process under the PSR framework. The process was marked by key deadlines, including a standstill period commencing post-publication of the intent notice on 6 July 2026, with written provider representations required by 16 July 2026. The awarded contract will be facilitated by the open procurement method and managed by North Yorkshire Council, ensuring compliance with quality and value criteria.

This procurement offers a substantial business opportunity, particularly for companies specialising in digital health services. Organisations adept in providing online GP appointments, virtual nutrition support, remote physiotherapy, mental health services, and on-demand exercise content are well-placed to benefit. The contract's flexible, demand-led value underscores the potential for scalable delivery and consistent revenue streams. SME businesses like Healthhero Solutions Limited, which has successfully entered this space, exemplify the kind of innovative, agile organisations that can thrive by leveraging their capacity to integrate technologically adept, patient-focused health solutions at scale.

## Notice

The Authority requires an Online Health solution that complements the Active North Yorkshire (ANY) new hybrid membership model. ANY currently services circa 20,000 health and fitness members across North Yorkshire. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.

### Lot Information

Lot 1

The solution should deliver secure, clinically appropriate, and accessible virtual health services at scale - fully integrated with the Authority's membership eco system - and underpinned by robust clinical governance, quality assurance frameworks, and continuous improvement processes. In scope services will include: - Online GP appointments - Virtual Nutrition Support - Remote Physiotherapy - Mental Health Services - Virtual On Demand Exercise Content This notice sets out the intention to conclude a competitive process and award a contract for the provision of Online Health. The annual value of the contract is demand led and may range between PS0 - PS672,000 (excluding VAT) based on a per member per month cost, therefore the total value of the contract is demand led and may range between PS0 - PS3,360,000 (excluding VAT). There is no guarantee of spend. The contract is for a new service that is intended to be awarded to a new Provider. Initial term: 3 years 24 August 2026 - 23 August 2029 Option to extend: 2 years 24 August 2029 - 23 August 2031 This is a Provider Selection Regime (PSR) Intention to Award Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award.

Renewal: Option to Extend: 24 August 2029 - 23 August 2031

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063165-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2026 |
| Submission deadline | 2 Jun 2026 |
| Future notice date | Not specified |
| Award date | 5 Jul 2026 |
| Contract period | 23 Aug 2026 - 23 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,600,000 |
| Lots value | £3,600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NORTH YORKSHIRE COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE22 North Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHHERO SOLUTIONS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85121100 - General-practitioner services
- 85142100 - Physiotherapy services

## Release History

- 6 Jul 2026 at 11:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/063165-2026
- 5 May 2026 at 12:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/041026-2026

## Notice URLs

- https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104755&B=UK
- https://www.northyorks.gov.uk
- https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/104117

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069162. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069162.json.