---
title: "Software licensing - 7-7 telephone and reactive call out support"
ocid: "ocds-h6vhtk-0691fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0691fe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0691fe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0691fe.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GOV FACILITY SERVICES LTD"
published: "2026-05-06"
---

# Software licensing - 7-7 telephone and reactive call out support

Buyer: GOV FACILITY SERVICES LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0691fe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0691fe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0691fe.json)

## Summary

The contracting process involves Gov Facility Services Ltd, a public authority under sub-central government, located in London, United Kingdom. This completed procurement process, identified by the tender ID GFSL-CN-24361, is centred on "Software licensing - 7-7 telephone and reactive call out support" within the industry specific software package and prison services. The procurement utilised a direct award method due to technical exclusivity, starting the contract period on 18 May 2026 and concluding on 30 September 2027. Key decisions were disclosed in an award notice published on 6 May 2026.

This tender presents substantial business growth opportunities, especially for SMEs like the awardee, ASSA ABLOY GLOBAL SOLUTIONS UK LIMITED, based in Reading. Companies with expertise in delivering technical software solutions and services for specialised sectors such as prison services are ideally positioned to compete. The direct procurement approach underscores the importance of unique technical capabilities, suggesting significant potential for innovation-driven firms with specialised technical skills to leverage such government contracts.

## Notice

Procurement exercise for Software licensing - 7-7 telephone and reactive call out support

### Procurement Information

Reason Code 4 - Technical exclusivity. Justification: "The following conditions are met in relation to the public contract-- (a) due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b) there are no reasonable alternatives to those goods, services or works."

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041312-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 May 2026 |
| Contract period | 17 May 2026 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £333,867 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOV FACILITY SERVICES LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASSA ABLOY GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services

### Codes

- 48100000 - Industry specific software package
- 75231230 - Prison services

## Release History

- 6 May 2026 at 08:11 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/041312-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/041312-2026
  6th May 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0691fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0691fe.json.