---
title: "Microsoft Unified Support"
ocid: "ocds-h6vhtk-06947c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06947c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06947c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06947c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2026-05-08"
---

# Microsoft Unified Support

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06947c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06947c.json)

## Summary

Suffolk County Council has completed a direct award procurement process for the "Microsoft Unified Support" contract, aimed at enhancing IT services for its Microsoft estate. The contract, characterised under the services industry category, was awarded to Microsoft Limited for a three-year duration starting from 1st April 2026. This agreement involves a comprehensive provision of support services, encompassing break/fix and proactive measures to ensure the stability and continuity of the council's critical Microsoft-based operations. The procurement method was a direct award due to the complexity and criticality of the services required. The contract was formally documented on 8th May 2026, with services to commence on 20th May 2026, highlighting Ipswich, UKH14, as the primary location for service delivery.

This tender provides significant growth opportunities for businesses with expertise in IT support, consulting, software development, and strategic planning services, particularly those familiar with large-scale Microsoft solutions. Enterprises capable of delivering specialist insight and possessing a track record of managing complex IT infrastructure will find favourable conditions to leverage this contract. Given the scale of the contract and the involvement of existing strategic partnerships, businesses looking to engage in support services for government transformation projects, while ensuring robust service continuity and technical expertise, will find this tender particularly suitable for driving business expansion.

## Notice

Provision of a professionally run break/fix and proactive support service for Suffolk County Councils Microsoft Estate. The contract was awarded for a 3-year period starting 1st April 2026. Due to an administrative oversight no award notice was issued prior to contract signing. Suffolk County Council is issuing this award notice to rectify the position.

### Procurement Information

Suffolk County Council operates a highly complex and business-critical Microsoft estate that underpins the delivery of essential public services across the county. The scale, integration and sensitivity of this environment require deep, specialist expertise to ensure stability, security and continuity. Microsoft, as the platform provider, operator and strategic technology partner, is uniquely positioned to deliver these incident support, forward planning and strategic support services cohesively under a single contract, ensuring architectural integrity, clear accountability and a consistent approach across the entire estate. During the lifetime of this contract, Suffolk County Council will enter a period of Local Government Reorganisation and Devolution. This represents the most significant and transformative phase of change the councils of Suffolk have faced in recent history, introducing unprecedented technical, organisational and operational complexity. The risks associated with this scale of transformation-spanning service continuity, data governance, security, collaboration, and user experience-are substantial. Maintaining continuous access to qualified Microsoft subject matter expertise and proactive assurance services throughout this period is therefore essential. Specialist support will play a critical role in reducing the risk of technical failure, strengthening governance and decision-making, and ensuring that complex changes to people, processes and technology are managed safely and effectively. Sustained, expert Microsoft support is considered as not optional during this period of change; it is a fundamental enabler of successful transition, resilience and long-term value for Suffolk's forthcoming local government structures. The contract was awarded for a 3-year period starting 1st April 2026. Due to an administrative oversight no transparency notice was issued prior to contract award. Suffolk County Council is issuing this transparency notice to rectify the position.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042507-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jan 2026 |
| Contract period | 19 May 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £506,824 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2026 at 12:22 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/042507-2026
- 8 May 2026 at 10:48 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/042423-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/042507-2026
  8th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/042423-2026
  8th May 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://suffolk.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.microsoft.com/en-gb/about/?msockid=3a4757f9f8b263bd2daa467cfcb26582

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06947c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06947c.json.