---
title: "Tenant Satisfaction Measures Solution"
ocid: "ocds-h6vhtk-069495"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069495"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069495.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069495.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ACCENT HOUSING LIMITED"
published: "2026-05-08"
---

# Tenant Satisfaction Measures Solution

Buyer: ACCENT HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-069495

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069495)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069495.json)

## Summary

Accent Housing Limited, operating as a sub-central government public authority, initiated a procurement process titled "Tenant Satisfaction Measures Solution," aimed at collecting, managing, analysing, and reporting regulatory satisfaction indicators in accordance with the Housing Ombudsman and Regulator of Social Housing (RSH) framework. The procurement was conducted using a limited method below the threshold with limited competition. This process has reached the award stage and a contract has been successfully awarded. The procurement is complete, with Acuity Research & Practice Ltd. engaged as the supplier. The tender is categorised within the industry of software packages and information systems, with delivery locations spanning multiple regions across the United Kingdom including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The contract period runs from 1st April 2026 to 31st March 2028, with a possible one-year extension based on performance and mutual agreement, valued at £99,315.19 including all taxes.

For businesses in the software and information systems sector, this contract presents significant growth opportunities, specifically in delivering tenant satisfaction measures aligned with regulatory standards. Businesses that can provide sophisticated data analysis and management solutions, especially those classified as small and medium-sized enterprises (SMEs), would find this procurement particularly relevant. The tender's nature suggests a good fit for companies capable of working with limited competition processes to showcase their tailored solutions for regulatory compliance in social housing. This award also emphasizes the importance of having a clear understanding of public sector needs, providing a valuable chance for service providers to establish a foothold in a structured, long-term public service environment.

## Notice

Procure a Tenant Satisfaction Measures (TSM) provider for the Collection, Management, Analysis and Reporting of Regulatory Satisfaction Indicators in line with the Housing Ombudsman and Regulator of Social Housing (RSH) Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042469-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £82,762 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT HOUSING LIMITED |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 4AS |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 May 2026 at 11:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/042469-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/042469-2026
  8th May 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.accentgroup.org
- https://www.arap.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069495. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069495.json.