---
title: "Housing Management System (HMS) and Customer Relationship Management (CRM)"
ocid: "ocds-h6vhtk-06953e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06953e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06953e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06953e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "WEAVER VALE HOUSING TRUST LIMITED"
published: "2026-05-11"
---

# Housing Management System (HMS) and Customer Relationship Management (CRM)

Buyer: WEAVER VALE HOUSING TRUST LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-06953e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06953e.json)

## Summary

The Weaver Vale Housing Trust Limited, a public authority sub-central government entity based in Northwich, UK, has initiated a planned procurement process for a Housing Management System (HMS) and Customer Relationship Management (CRM) system. This procurement aims to replace the current housing and customer systems to better support the organisation’s Technology and Knowledge Road Map ambitions. The procurement process is currently in the planning stage as of 11th May 2026, with expressions of interest due by 18th December 2026. The procurement method is selective, using a competitive flexible procedure, and it falls under the goods category, specifically focusing on software package and information systems. The contract period is scheduled to begin on 1st May 2027, potentially extending until 30th April 2042, depending on renewal options.

This tender presents a substantial opportunity for businesses involved in developing HMS and CRM systems, especially those capable of providing solutions that enhance customer experience, self-service, and information accessibility. It is ideally suited for firms that specialise in software package solutions and information systems, given the scale and ambitions of the project. Opportunities for future system development and additional procurement needs may arise during the contract period, providing further avenues for business growth and partnership with WVHT. Companies with a track record of delivering complex, scalable software solutions and an interest in long-term engagements in the public sector should consider participating in this procurement process.

## Notice

Weaver Vale Housing Trust (WVHT) intends to procure a modern HMS/CRM to replace its current core housing and customer systems and applications. The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions: 1. We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services. 2. Customer journeys are joined up so that they improve the customer experience and satisfaction. 3. To increase self-service and access to and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind. 4. How we manage our homes and contractors is transformed through the use of a new HMS. 5. Our homes are managed pro-actively and sustainably. 6. Our response to changing regulations, legislation and standards are prioritised, with reporting simplified within a new HMS. 7. Increased development of real-time analytics, with staff being able to self-serve reports. 8. Our systems architecture is simplified and well governed. (System/Application reduction). 9. Provision of Value for Money. At this stage it is unknown if there may be lots, these will be identified through Preliminary Market Engagement.

### Lot Information

Lot 1

Options: Additional purchases due to system development and additional needs identified during the contract period.

Renewal: 8 Year Contract with a + 4 Years and a +3 Year = Total 15 Years but will be discussed at PME.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042795-2026 |
| Notice type | UK3 - Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 13 Nov 2026 |
| Award date | Not specified |
| Contract period | 30 Apr 2027 - 30 Apr 2035 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEAVER VALE HOUSING TRUST LIMITED |
| Locality | NORTHWICH |
| Post town | Crewe |
| Postcode | CW9 7LL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Rudheath |
| Westminster constituency | Mid Cheshire |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 May 2026 at 08:12 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/042795-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/042795-2026
  11th May 2026 - Planned procurement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.wvht.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06953e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06953e.json.