---
title: "Chatbot"
ocid: "ocds-h6vhtk-06961b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06961b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06961b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06961b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOMERSET COUNCIL"
published: "2026-05-11"
---

# Chatbot

Buyer: SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06961b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06961b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06961b.json)

## Summary

Somerset Council has successfully completed its procurement process for a chatbot solution aimed at enhancing customer interactions through advanced natural language processing, awarded to BARBOUR LOGIC LIMITED. This contract, categorised under information technology services, is situated within the South West of England (UKK23). The procurement stage has reached the award stage with the contract being signed on 11th May 2026, and active implementation running from 25th May 2026 to 25th May 2027. The procurement method used was direct, falling below the threshold without competition, reflecting a focus on streamlined and efficient contract awarding.

This tender offers significant opportunities for businesses focused on technological innovation, especially in customer service automation. Companies that specialise in providing solutions for public authorities, particularly those that enable digital transformation and enhanced service delivery, are ideally positioned to compete in similar tenders. BARBOUR LOGIC LIMITED, an SME, exemplifies how smaller firms with specialised expertise in developing automated solutions can successfully secure government contracts, thereby expanding their business operations and fostering industry growth. The emphasis on improving service quality and operational resilience indicates a sustained demand for innovative IT services in the public sector.

## Notice

The Barbour logic Chatbot has been developed to streamline and enhance customer interactions by providing immediate, accurate responses to queries. Leveraging advanced natural language processing, the Chatbot aims to improve service delivery, reduce operational pressures, and support organisational efficiency. Its implementation reflects a commitment to digital transformation, ensuring that users benefit from accessible, reliable information while freeing up valuable staff resources to focus on more complex tasks. Background research identified growing demand for automated solutions within customer service environments, particularly in sectors where prompt and consistent guidance is essential. The Barbour logic Chatbot has been designed to address these needs, aligning with strategic objectives for improved service quality and operational resilience. This initiative supports broader aims of risk avoidance and cost savings, whilst delivering a modern digital solution to meet legislative and organisational requirements. This 12 month trial was approved by a non key decision and signed by Mike O'Dowd Jones

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/043186-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 May 2026 |
| Contract period | 24 May 2026 - 25 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £38,586 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARBOUR LOGIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 11 May 2026 at 15:37 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/043186-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/043186-2026
  11th May 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.barbourlogic.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.somerset.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06961b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06961b.json.