--- title: "The provision of SAP and Application Support" ocid: "ocds-h6vhtk-069727" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069727" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069727.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069727.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "WALES & WEST UTILITIES LIMITED" published: "2026-05-13" --- # The provision of SAP and Application Support Buyer: WALES & WEST UTILITIES LIMITED Current stage: Planning OCID: ocds-h6vhtk-069727 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069727) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069727.json) ## Summary Wales & West Utilities Limited is planning a procurement process for the provision of SAP and application support, aimed at enhancing operational technologies and a range of additional applications used by about 2,000 users throughout Wales and the South-West region of the UK. The procurement is currently in the planning stage and involves a preliminary market engagement process, with a key milestone deadline set for 4th June 2026. This process is taking place at the Celtic Springs Business Park in Newport, South Wales, under the industry category of system and support services. The estimated contract value is £24 million, and the procurement is expected to start on 9th November 2026, extending potentially until 2034 due to possible renewals. This tender represents a significant opportunity for businesses experienced in ITIL-based application management, SAP systems, and industrial control systems. Companies with high-level SAP partnership status, extensive SAP accreditations, and experience handling geographic information systems and customer-facing systems stand to benefit. This procurement is particularly suited for SMEs, as the tender process is open to innovative proposals from such companies that can deliver comprehensive enterprise and corporate system support. By participating, these businesses have the potential to enhance their market presence and secure long-term growth through the provision of essential support services to a major utilities provider in the UK. ## Notice Wales and West Utilities (WWU) has a requirement for the provision of application support for a wide range of SAP systems and for the support of a wide range of additional applications. These applications are used by approximately 2000 users that are based across the whole of Wales and the South-West region. The base of operations for the support is Celtic Springs Business Park, Newport, South Wales. The below is a list of the overarching requirements. ITIL based application management and support. Operational Technology (OT) & Industrial Control Systems (SCADA etc ). Asset Management & Field service Operations (dispatch/works order management and mobile field applications ). Geographic Information Systems (GIS, including mobile). Customer, Connections & Market-Facing Systems (SAP CRM/C4C). Enterprise & Corporate Systems (ERP / HR / Finance - SAP S/4, SuccessFactors, Concur etc). Planning, Engineering & Network Design. Data, Analytics & Decision Support (SAP BW4Hana, MS Fabric, MS power BI etc). Integration, Middleware & Interfaces (SAP Integration suite, Webmethods etc). Safety, Compliance & Risk Management Systems (SAP GRC, SSO). Cyber Security & Identity (IT & OT) (CAF/NIS, IAM etc). ### Planning Information To prepare for the Procurement Event this market engagement process involves the completion of a survey that contains a number of sections and associated questions. ONLY SUPPLIERS THAT HAVE A HIGH LEVEL OF SAP PARTNERSHIP STATUS, EXTENSIVE SAP ACCREDITATIONS AND SUITABLE EXPERIENCE SHOULD SHOW AN INTEREST IN THIS PROCESS. This is an informal process and none of the information provided will be evaluated or scored. The data received from all surveys will be collated and the findings will in turn be used in preparation for the tender. The survey predominately requests for existing information and for examples, hence we are not asking interested suppliers to draft or submit anything new for the survey. All information received will be considered confidential and it will not be used as a pre-selection for any stage of the tender. Following on from analysing the survey, we may invite a small number of suppliers for a one to one meeting. If you have a high level of SAP Partnership status, extensive SAP accreditations, suitable experience and wish to participate in this market engagement process then please send your details to the email provided and the survey will be provided. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/043838-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 May 2026 | | Submission deadline | Not specified | | Future notice date | 4 Jun 2026 | | Award date | Not specified | | Contract period | 9 Nov 2026 - 8 Nov 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALES & WEST UTILITIES LIMITED | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8FZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | TLK South West (England), TLL Wales | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72250000 - System and support services - 72260000 - Software-related services ## Release History - 13 May 2026 at 11:37 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/043838-2026 - 13 May 2026 at 07:36 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/043699-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/043838-2026 13th May 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/043699-2026 13th May 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069727. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069727.json.