---
title: "Service Quality Standards - Lot 1 and Lot 2"
ocid: "ocds-h6vhtk-0697c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0697c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0697c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0697c9.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SE TRAINS LIMITED"
published: "2026-05-13"
---

# Service Quality Standards - Lot 1 and Lot 2

Buyer: SE TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-0697c9

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## Summary

SE Trains Limited, a sub-central government public authority located in London, is currently conducting an open competitive procurement for their project titled "Service Quality Standards - Lot 1 and Lot 2". The procurement falls under the industry category of system quality assurance assessment and review services and involves services in regions such as UKJ4. Currently in the tender stage, the procurement process allows electronic submissions until the deadline on 29 July 2026, with an enquiry period closing on 30 June 2026. The procurement will be conducted in English and follows a competitive flexible procedure involving phases like tender, evaluation, negotiation, and award. The total value of the procurement process is gross £1,238,499, spread across two lots.

This tender offers significant growth opportunities for businesses specialising in auditor provision and application development for service quality management, particularly small and medium-sized enterprises and voluntary, community or social enterprises. Lot 1 focuses on providing auditors for service quality assessments, while Lot 2 requires an auditing application and asset management system. Companies with expertise in system quality assurance, capable of delivering robust reporting and management solutions, would be well-suited to bid for these contracts. Given the detailed requirements and potential for a lasting contract period from April 2027 to March 2030, successful bidders can secure a stable revenue stream and showcase their expertise in quality assurance and asset management.

## Notice

Lot 1 - Service Quality Standards - Provision of Auditors and Management Lot 2 - Service Quality Standards - Provision of an Application and Asset Management. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-System-quality-assurance-assessment-and-review-services./94R4D7UW4B To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94R4D7UW4B

### Lot Information

Service Quality Standards - People

Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.

Lot 2 - Service Quality Standards - Application

Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/043955-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2026 |
| Submission deadline | 29 Jul 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,032,000 |
| Lots value | £1,032,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE TRAINS LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLJ4 Kent |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72225000 - System quality assurance assessment and review services

## Release History

- 13 May 2026 at 13:18 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/043955-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/043955-2026
  13th May 2026 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/
- https://www.delta-esourcing.com/respond/94R4D7UW4B
- https://www.delta-esourcing.com/tenders/UK-UK-London:-System-quality-assurance-assessment-and-review-services./94R4D7UW4B
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0697c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0697c9.json.