---
title: "Customer Services Telephony"
ocid: "ocds-h6vhtk-069835"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069835"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069835.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069835.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CHESHIRE WEST AND CHESTER COUNCIL"
published: "2026-05-13"
---

# Customer Services Telephony

Buyer: CHESHIRE WEST AND CHESTER COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-069835

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069835)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069835.json)

## Summary

Cheshire West and Chester Council is currently in the planning stage for a procurement process titled "Customer Services Telephony," falling under the goods category and focused on software packages and information systems. Located in Ellesmere Port, UK, the contract spans from 14 May 2026 to 26 May 2026. Interested parties should note that the procurement stage is at the planning phase with a scheduled engagement milestone due on 26 May 2026. The procurement process has been initiated with the aim of conducting soft market testing, as detailed in the preliminary market engagement notice published on 13 May 2026.

This tender presents significant opportunities for businesses specialising in telephony or software systems, particularly those classified as SMEs or VCSEs, to engage in market testing with a public authority. Such businesses can leverage this opportunity to demonstrate their innovative solutions in customer service technology. With the procurement under a public authority in the sub-central government category, businesses that can provide robust and reliable telephony solutions stand a good chance of benefiting from entry into public sector supply chains, facilitating growth and expansion in this sector.

## Notice

Customer Services Telephony - Soft Market Testing. Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

### Planning Information

Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044135-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 26 May 2026 |
| Award date | Not specified |
| Contract period | 13 May 2026 - 26 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE WEST AND CHESTER COUNCIL |
| Locality | ELLESMERE PORT |
| Post town | Chester |
| Postcode | CH65 0BA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Central & Grange |
| Westminster constituency | Ellesmere Port and Bromborough |
| Delivery location | TLD63 Cheshire West and Chester |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 May 2026 at 16:02 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/044135-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/044135-2026
  13th May 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069835. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069835.json.