---
title: "Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution"
ocid: "ocds-h6vhtk-069a02"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a02"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a02.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a02.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HABINTEG HOUSING ASSOCIATION LIMITED"
published: "2026-07-07"
---

# Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Buyer: HABINTEG HOUSING ASSOCIATION LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-069a02

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a02)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069a02.json)

## Summary

The procurement process, initiated on 7th July 2026, involves Habinteg Housing Association Limited seeking to upgrade their telephony and customer service operations by procuring a Microsoft Teams Voice & Omnichannel Contact Centre Solution. Managed primarily by Habinteg Housing Association Limited located in Bradford, this project is supported by Shared Services for Housing Limited as the procuring entity. The procurement is in the tender stage, with submissions scheduled until 7th August 2026. The industry category is telecommunications services, and the project involves a substantial value of £291,666.67 GBP. The solution deployment spans across the UK, requiring expertise in transforming legacy systems to modern digital solutions. The entire procurement procedure utilises a competitive flexible process, comprising selection, shortlisting, and evaluation stages.

This procurement presents significant opportunities for businesses within the IT and telecom sectors, particularly those with capabilities in implementing digital communication solutions on a large scale. Small and medium-sized enterprises (SMEs) are encouraged to participate as the tender's suitability criteria acknowledge SME inclusion. Companies with expertise in integrating Microsoft Teams with existing systems and those offering innovative customer engagement technologies stand a strong chance in this competitive process. Engaging with this opportunity not only promises substantial potential revenue but also enhances a company's portfolio in the fast-evolving domain of digital communications infrastructure.

## Notice

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: # 139 internal staff users (Teams Voice) who work across the UK. # 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

### Planning Information

Please see the documents on Procontract opportunity https://procontract.due-north.com DN Reference DN815643 - Habinteg Housing Association - Premarket Engagement - Telephony Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063501-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2026 |
| Submission deadline | 30 Jul 2026 |
| Future notice date | 5 Jun 2026 |
| Award date | Not specified |
| Contract period | 1 Nov 2026 - 31 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £291,666 |
| Lots value | £291,666 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HABINTEG HOUSING ASSOCIATION LIMITED |
| Additional buyers | SHARED SERVICES FOR HOUSING LIMITED; SHAW CONSULTING LTD |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD11 1DR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Rastrick |
| Westminster constituency | Calder Valley |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 7 Jul 2026 at 09:42 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/063501-2026
- 15 May 2026 at 12:26 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/044912-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/063501-2026
  7th July 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/044912-2026
  15th May 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://procontract.due-north.com
- https://procontract.due-north.comContractreference:DN820263Title:HabintegHousingAssociation-ProcurementforMicrosoftTeamsVoice&OmnichannelContactCentreSolution
- https://www.habinteg.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.shawc.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a02. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069a02.json.