---
title: "Public Enquiries Call Handling Service"
ocid: "ocds-h6vhtk-069a30"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a30"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a30.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a30.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFQUAL"
published: "2026-05-15"
---

# Public Enquiries Call Handling Service

Buyer: OFQUAL  
Current stage: Award  
OCID: ocds-h6vhtk-069a30

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069a30.json)

## Summary

The public procurement process for a "Public Enquiries Call Handling Service," initiated by Ofqual, has reached the award stage. This service aims to manage potential call overflow for Ofqual, ensuring efficient handling of public enquiries. Categorised under the Call Centre services industry (CPV: 79512000), this procurement involved a contract awarded on 21 July 2025, to Foundever Operating Corporation Limited for a value of £73,272. The procurement method was limited, conducted without a prior call for competition under the CCS/GCA framework agreement RM6181, in compliance with directive 32014L0024. Although initially including options for extensions, the lot's status was ultimately cancelled. The contract is for the Coventry region, with the designated location code being UKG33.

This tender presents business growth opportunities, especially for companies specialising in call centre operations. Given the nature of the contract and its emphasis on quality over price (75/25 weighting), businesses that deliver high-quality customer service solutions would have been well-suited for this opportunity. While the contract was awarded to a large supplier, Foundever Operating Corporation Limited, due to the specific procurement method and framework agreement, future opportunities might exist for similar large-scale or SMEs capable of managing governmental call handling services and demonstrating robust quality assurance capabilities.

## Notice

Requirement to deliver the potential call overflow services from designated office or remote location.

### Lot Information

Lot 1

To help with the overflow of calls from public to Ofqual.

Options: Yes - 2 x 12 months

### Procurement Information

Awarded via a CCS/GCA framework agreement RM6181.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044982-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £73,272 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFQUAL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2FL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG33 Coventry |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER OPERATING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 May 2026 at 14:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/044982-2026

## Notice URLs

- http://ofqual.gov.uk
- https://www.gov.uk/guidance/procurement-compliance-oversight

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a30. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069a30.json.