---
title: "Vocalink Fixed Extranet Maintenance Services"
ocid: "ocds-h6vhtk-069a41"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a41"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a41.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a41.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK & PENSIONS"
published: "2026-07-09"
---

# Vocalink Fixed Extranet Maintenance Services

Buyer: DEPARTMENT FOR WORK & PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-069a41

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## Summary

The procurement process managed by the Department for Work & Pensions involves the "Vocalink Fixed Extranet Maintenance Services" contract, representing a direct award completed under the legal basis of UKPGA 2023/54. The focal industry category is services, specifically the maintenance of information technology equipment. This involves maintaining the fixed extranet connections at DWP Data Centres, crucial for the Central Payment System's banking network linkage. The contract was signed on 24th June 2026, with its term running from 1st July 2026 to 30th June 2028, and allows for a 12-month optional extension. The award has been covered under the GPA and provides reliable connectivity to the UK payment system from London, United Kingdom. The procurement is categorised as a direct method due to the unique intellectual property rights of the supplier, Vocalink International Limited.

This tender presents growth opportunities primarily for large-scale businesses with expertise in information technology and telecommunication infrastructure maintenance. Companies equipped to ensure high availability and robust technical support will be competitive, given Vocalink International Limited's prerequisites for continued proprietary hardware maintenance. This process reiterates the exclusivity within the industry where niche maintenance specialists are essential to uphold systemic reliability for critical public service infrastructure. Consequently, businesses capable of offering technical innovations, secure connectivity, and specialised support services stand to benefit from similar future opportunities, enhancing their service portfolios and engagement with central government contracts.

## Notice

This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.

### Procurement Information

This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres. The Vocalink Fixed Extranet Connections hardware connects DWP's Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP's tool for managing Annually Managed Expenditure (AME) and processing payments to citizens. The Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website. Vocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064905-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 May 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £445,738 |
| Contracts value | £445,738 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK & PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOCALINK INTERNATIONAL |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50312610 - Maintenance of information technology equipment

## Release History

- 9 Jul 2026 at 15:46 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/064905-2026
- 7 Jun 2026 at 09:09 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/053576-2026
- 15 May 2026 at 14:44 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/045019-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/064905-2026
  9th July 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053576-2026
  7th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/045019-2026
  15th May 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-work-pensions
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a41. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069a41.json.