---
title: "Vocalink Fixed Extranet Maintenance Services"
ocid: "ocds-h6vhtk-069a42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a42"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a42.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069a42.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK & PENSIONS"
published: "2026-05-15"
---

# Vocalink Fixed Extranet Maintenance Services

Buyer: DEPARTMENT FOR WORK & PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-069a42

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## Summary

The Department for Work & Pensions (DWP) has completed the procurement process for the "Vocalink Fixed Extranet Maintenance Services" contract, under a direct award method. The contract, designed to provide maintenance services for Fixed Extranet connections within DWP Data Centres, ensures reliable access to the banking network through the Central Payment System. This vital service supports the continuity of payments including State Pensions and Benefits Payments. Located in London, this procurement, which falls under the services industry category, has a contract period from 1st July 2026 to 30th June 2028, with the option for a 12-month extension. The upcoming signature date for this award is scheduled for 15th June 2026.

This tender presents substantial business growth opportunities, particularly for entities capable of delivering high-availability maintenance services for information technology equipment, as specified by the CPV Classification 50312610. The exclusive direct award to Vocalink International Limited highlights the value associated with specialised proprietary maintenance capabilities and intellectual property rights in such services. Large businesses with experience in secure and high-reliability infrastructure support for government payment systems would be ideally suited to compete in similar future procurement opportunities.

## Notice

This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.

### Procurement Information

This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres. The Vocalink Fixed Extranet Connections hardware connects DWP's Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP's tool for managing Annually Managed Expenditure (AME) and processing payments to citizens. The Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website. Vocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045020-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 May 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £445,738 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK & PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOCALINK INTERNATIONAL |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50312610 - Maintenance of information technology equipment

## Release History

- 15 May 2026 at 14:46 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/045020-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/045020-2026
  15th May 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-work-pensions
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069a42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069a42.json.