---
title: "HPE Complete Care"
ocid: "ocds-h6vhtk-069b7c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069b7c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069b7c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069b7c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE & CRIME COMMISSIONER FOR MERSEYSIDE & CHIEF CONSTABLE FOR MERSEYSIDE"
published: "2026-05-19"
---

# HPE Complete Care

Buyer: POLICE & CRIME COMMISSIONER FOR MERSEYSIDE & CHIEF CONSTABLE FOR MERSEYSIDE  
Current stage: Award  
OCID: ocds-h6vhtk-069b7c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069b7c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069b7c.json)

## Summary

The procurement process for "HPE Complete Care" was conducted by the Police & Crime Commissioner for Merseyside & Chief Constable for Merseyside. This tender falls under the services category, specifically software support services, and was developed to provide direct support delivered by HPE. The procurement process was completed using the direct method, classified as "Below threshold - without competition." The contract, starting from 1st April 2026 to 31st March 2028, was awarded to SOFTCAT PLC on 1st April 2026. The procurement covers several regions within the United Kingdom, including UKC, UKD, UKE, and others.

This tender presents significant opportunities for businesses involved in providing software support services. Companies with expertise in delivering comprehensive care solutions and those capable of operating at a large scale would find this tender particularly aligned with their capabilities. Such opportunities could support growth by establishing relationships with public authorities like the Police & Crime Commissioner for Merseyside, fostering ongoing service commitments, and expanding market presence in the UK. As the tender was carried out without competition, similar businesses should maintain close relations with public sector organisations to identify future opportunities where they can demonstrate value and reliability.

## Notice

HPE Complete Care - Support delivered direct by HPE - Includes software/firmware support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045579-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £34,914 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE & CRIME COMMISSIONER FOR MERSEYSIDE & CHIEF CONSTABLE FOR MERSEYSIDE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 3AN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Everton West |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 19 May 2026 at 06:50 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/045579-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/045579-2026
  19th May 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://Softcat.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.merseysidepcc.info/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069b7c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069b7c.json.