---
title: "Provision of Contact Centre and Telephony Services"
ocid: "ocds-h6vhtk-069bcd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069bcd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069bcd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069bcd.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DRIVER AND VEHICLE LICENSING AGENCY"
published: "2026-05-19"
---

# Provision of Contact Centre and Telephony Services

Buyer: DRIVER AND VEHICLE LICENSING AGENCY  
Current stage: Planning  
OCID: ocds-h6vhtk-069bcd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069bcd.json)

## Summary

The Driver and Vehicle Licensing Agency (DVLA), a central government public authority based in Swansea, is planning a procurement titled "Provision of Contact Centre and Telephony Services". This procurement, under transaction ID CRN/26/06, focuses on telecommunications equipment and supplies, suitable for businesses within this sector. The procurement process is at the planning stage, with a pipeline notice published on 19 May 2026. A selective procurement method will be employed, aiming for an award under a framework agreement. This initiative will have a significant impact, given its substantial budget, earmarked at £35 million, with a gross value of £45 million. The contract period is scheduled from 8 March 2028 to 7 March 2033, with a potential extension up to 7 March 2035, covering the United Kingdom as the delivery location.

This tender presents considerable opportunities for businesses specialising in providing telecommunications equipment and telephony services, particularly those adept at managing large-scale contact centre solutions. The procurement is competitive and is especially accommodating for SMEs, as reflected in the suitability criteria. Engaging in this contract could offer significant growth potential for businesses seeking to establish or expand their footprint in the public sector. With a planned commencement in 2028, businesses have ample time to position themselves strategically to compete effectively within this high-value procurement process. Such a tender is ideal for firms with robust telecommunications capabilities and experience in dealing with central government contracts.

## Notice

Provision of Contact Centre and Telephony Solutions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045709-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 8 Mar 2028 - 7 Mar 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 19 May 2026 at 11:36 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/045709-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/045709-2026
  19th May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069bcd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069bcd.json.