---
title: "NHS SEL Community Ear Wax Removal Service"
ocid: "ocds-h6vhtk-069c5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069c5c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069c5c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069c5c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS SOUTH EAST LONDON INTEGRATED CARE BOARD"
published: "2026-05-19"
---

# NHS SEL Community Ear Wax Removal Service

Buyer: NHS SOUTH EAST LONDON INTEGRATED CARE BOARD  
Current stage: Tender  
OCID: ocds-h6vhtk-069c5c

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## Summary

The NHS South East London Integrated Care Board (NHS SEL ICB) has issued a tender for the Community Ear Wax Removal Service across South East London, under the Provider Selection Regime (PSR) as per the Health Care Services (Provider Selection Regime) Regulations 2023. Managed by the NHS London Commercial Hub, the procurement process is in the tender stage and follows an open procedure. The contract start date is set for 1st April 2027, lasting five years with a potential two-year extension, concluding on 31st March 2034. Valued at £7,441,420 over seven years, the initiative seeks to improve access, reduce health inequalities, and enhance patient experiences within the health services industry category. Key deadlines include the tender period ending on 19th June 2026, with the award process starting on 22nd June 2026.

This tender presents substantial growth opportunities for businesses specialising in healthcare services, particularly those adept in delivering community health interventions and patient-centred care. Companies that focus on innovative solutions to enhance access, reduce waiting times, and ensure equitable service delivery are well-suited for this tender. The NHS SEL ICB seeks providers capable of integrating services with existing healthcare pathways, offering effective ear wax removal procedures, and addressing health inequalities. With a focus on quality, service sustainability, and social value, businesses that provide strategic enhancements in digital systems, effective workforce planning, and continuous service improvements can leverage this opportunity to establish a strong presence and expand their operations within South East London's healthcare landscape.

## Notice

NHS South East London Integrated Care Board intends to procure a Community Ear Wax Removal Service for residents across South East London. The service is expected to provide a safe, accessible and person-centred ear wax removal service for adults who require clinical intervention for the management of impacted ear wax. The future service is intended to improve timely access to care, reduce variation across boroughs, support equitable access for underserved groups, and help reduce avoidable demand on primary and secondary care services. The service is likely to include assessment, ear wax removal procedures, advice and guidance, onward referral where clinically appropriate, and support for people who may struggle to access traditional clinic-based provision, including consideration of domiciliary pathways. The ICB is seeking a provider model that delivers high-quality care, responsive access, strong patient experience, and effective integration with wider audiology, ENT and primary care pathways. Further details regarding service requirements, contract duration and financial envelope will be included within the procurement documents issued at the next stage.

### Lot Information

Lot 1

NHS South East London Integrated Care Board intends to procure a Community Ear Wax Removal Service for residents across South East London. The purpose of the service is to provide a high-quality, equitable and outcomes-focused community ear wax removal service for adults experiencing symptomatic impacted ear wax where self-management or first-line approaches have been unsuccessful, inappropriate or clinically contraindicated. The service will support improved hearing, communication, wellbeing and independence, while helping to reduce avoidable escalation into urgent care, GP appointments and secondary care services. The provider will be expected to deliver a comprehensive service model which is likely to include, but not be limited to: - receipt and management of referrals and/or self-referrals where applicable; - triage and prioritisation according to clinical need; - assessment and clinical suitability checks; - provision of ear wax removal procedures using appropriate evidence-based techniques; - patient advice, education and aftercare; - onward referral or signposting to wider health services where appropriate; - accessible appointment booking and communication arrangements; - consideration of domiciliary provision and reasonable adjustments for individuals unable to access clinic-based appointments; - safeguarding, infection prevention and control, incident reporting and clinical governance arrangements; - collection and reporting of activity, access, quality and outcome data. The future service is expected to meet the needs of a diverse population across South East London and provide fair and consistent access across all boroughs. The successful provider will be expected to demonstrate how services will be delivered in a way that is inclusive, accessible and responsive to differing levels of need, including older people, people with disabilities, those with communication difficulties, and individuals at greater risk of health inequalities. The procurement is intended to support improved patient experience and access through timely appointments, clear communication, convenient locations, and responsive service delivery. The ICB is seeking a provider that can demonstrate a strong approach to reducing waiting times, improving consistency of care, ensuring clinical safety, and supporting positive outcomes for service users. The provider will also be expected to support service sustainability and value for money through effective workforce planning, digital systems, reporting arrangements and continuous service improvement. The ICB welcomes innovative approaches that improve access, patient experience, productivity or integration with wider community and healthcare pathways. The procurement documents will set out the detailed service requirements, including eligibility criteria, referral routes, service standards, activity assumptions, mobilisation requirements, contractual arrangements and evaluation methodology. Bidders will be expected to demonstrate how they will deliver safe, effective and person-centred services, reduce health inequalities, promote integration across pathways and contribute wider social value. This notice is intended to inform the market of the proposed opportunity. The ICB reserves the right to refine the final service model, contract structure and procurement documentation prior to issuing the formal opportunity. The contract will start on 1st April 2027 and run for a period of 5 years until 31st March 2032 with a further extension options of up to 2 years (5+2) to 31st March 2034. The estimated annual value of the contract is PS1,063,060. The estimated value of the contract for 5 years is PS5,315,300. The estimated lifetime value of the contract for 7 years is PS7,441,420. Interested Organisations must express an interest via Atamis e-tendering portal. Bidders need to register on Atamis if they are not registered already. This can be done by clicking the link below: https://health-family.force.com/s/Welcome Once registered, you can express an interest in this project by clicking the following the link to this specific project ; https://atamis-1928.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Pz00001aQDULIA4&searchStr=C447578&sortStr=Recently+Published&page=1&filters=&County= (Contract Reference: C447578). Please note that any submission of bids by any other means will not be considered. This is a Provider Selection Regime (PSR) Contract Notice inviting offers under the Competitive Process (The Health Care Services (Provider Selection Regime) Regulations 2023, Regulation 11). The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contract Regulations 2015 do not apply to this award. The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority.

Renewal: The Contract may be extended for an additional period of 2 years, at the sole discretion of the Authority. The total term of the contract will be 7 years if the extension is enacted.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045954-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2026 |
| Submission deadline | 19 Jun 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,441,420 |
| Lots value | £7,441,420 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH EAST LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 19 May 2026 at 21:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/045954-2026

## Notice URLs

- https://atamis-1928.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Pz00001aQDULIA4&searchStr=C447578&sortStr=Recently+Published&page=1&filters=&County=
- https://health-family.force.com/s/Welcome
- https://www.selondonics.org/icb/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069c5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069c5c.json.