---
title: "Customer satisfaction survey and engagement platform"
ocid: "ocds-h6vhtk-069d26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d26"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069d26.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069d26.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SALIX HOMES"
published: "2026-05-20"
---

# Customer satisfaction survey and engagement platform

Buyer: SALIX HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-069d26

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d26)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069d26.json)

## Summary

The procurement process, conducted by Salix Homes, involves the provision of a "Customer satisfaction survey and engagement platform." Categorised under the services industry, this procurement aims to enhance customer and community engagement strategies linked with ICT. Located in Salford, UK, the process has progressed to the Award stage, with the contract commencing on 4th April 2026 and concluding on 16th August 2029. This limited competition procurement method was below the threshold, focusing on customer services and satisfaction surveys. The contract was awarded to TARGET APPLICATIONS LIMITED on 19th March 2026, with a gross contract value of £51,869.

This tender presents substantial opportunities for businesses specialising in customer engagement platforms and software services. SMEs with expertise in ICT solutions, particularly those able to deliver customer satisfaction surveys, will find this procurement especially aligned with their capabilities. The partnership with Salix Homes offers potential growth avenues in servicing public authorities and enhancing their engagement strategies, potentially paving the way for further collaborations or projects within the public sector.

## Notice

Customer satisfaction survey and engagement platform. online customer engagement tool - platform/software. Part of new customer and communities engagement strategy linked with ICT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046268-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Mar 2026 |
| Contract period | 3 Apr 2026 - 16 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £41,495 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SALIX HOMES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M5 4DT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Pendleton & Charlestown |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TARGET APPLICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79342311 - Customer satisfaction survey

## Release History

- 20 May 2026 at 10:46 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/046268-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/046268-2026
  20th May 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.cx-feedback.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069d26.json.