---
title: "Contact Centre Services for 2027 Census Test"
ocid: "ocds-h6vhtk-069d3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d3a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069d3a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069d3a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFFICE FOR NATIONAL STATISTICS"
published: "2026-06-04"
---

# Contact Centre Services for 2027 Census Test

Buyer: OFFICE FOR NATIONAL STATISTICS  
Current stage: Award  
OCID: ocds-h6vhtk-069d3a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d3a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069d3a.json)

## Summary

The procurement process, led by the Office for National Statistics, revolves around the "Contact Centre Services for 2027 Census Test". This procurement falls under the services industry category and involves providing, managing, and resourcing an omni-channel contact centre to support telephone data capture for the 2027 Census Test in England, Wales, and Scotland. Situated in Newport, United Kingdom, the ONS executed this contract using a selective procurement method under an existing framework. The process culminated in an award phase, issuing the contract to SERCO LIMITED on 2nd June 2026, with the contract active until 30th June 2027. The contract is valued at £413,077.64, highlighting the government's commitment to engaging central government public authorities.

This tender offers significant opportunities for businesses aiming to expand into government contracts, particularly those specialising in call centre services, as denoted by the CPV classification "79512000". The opportunity was awarded to a large enterprise, Serco Limited, suggesting that businesses with substantial capacity and relevant experience in handling large-scale service delivery projects would be well-suited to compete in similar tenders. Companies in the contact centre services industry could leverage this opportunity to enhance their credibility and showcase their ability to manage complex public sector projects, thereby opening avenues for further growth and collaborations with government entities.

## Notice

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/053042-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Apr 2026 |
| Contract period | 1 Jun 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £413,077 |
| Contracts value | £413,077 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE FOR NATIONAL STATISTICS |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8XG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 4 Jun 2026 at 15:48 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/053042-2026
- 20 May 2026 at 11:12 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/046301-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/053042-2026
  4th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/046301-2026
  20th May 2026 - Contract award notice on Find a Tender

## Notice URLs

- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.serco.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069d3a.json.