---
title: "UOW992 Customer Relationship Management (CRM) System"
ocid: "ocds-h6vhtk-069d52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d52"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069d52.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069d52.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY OF WORCESTER"
published: "2026-06-23"
---

# UOW992 Customer Relationship Management (CRM) System

Buyer: UNIVERSITY OF WORCESTER  
Current stage: Planning  
OCID: ocds-h6vhtk-069d52

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d52)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069d52.json)

## Summary

The University of Worcester is in the planning stage of procuring a new Customer Relationship Management (CRM) system, aimed at enhancing student recruitment, communications, and stakeholder engagement. The procurement process follows the 'goods' category and is set within the UKG12 region of the United Kingdom. A significant event for this process is the preliminary market engagement session, scheduled on Microsoft Teams for 16 June 2026 at 2 PM, with a submission deadline for parties on 26 June 2026 at 12 noon. The tender involved, identified as UOW992, will be informed by insights gained during this market engagement phase, and further details can be accessed through the University's In-tend portal.

This procurement opportunity can be an excellent prospect for businesses specialising in CRM software, particularly those experienced in the education sector or offering innovative communication tools. The tender process opens possibilities for technology providers to showcase their latest solutions, with a focus on businesses capable of delivering cutting-edge CRM solutions to support academic institutions. Engaging in this tender could enable such businesses to establish or expand their footprint within the UK education sector, leveraging the scale and reputation of a public university like Worcester.

## Notice

The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for preliminary market engagement. The University is undertaking this stage to understand more about the current market and products and to use the information gained in this phase to inform the tender process.

### Planning Information

Further information on the University's requirement can be found on the University's In-tend portal (https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current) Interested parties should respond to the Preliminary Market Engagement document. A preliminary market engagement event will be held on Microsoft Teams on Tuesday 16 June 2026 @ 2pm.
The closing date and time for submission is Friday 26 June 2026 at 12 noon.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059064-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 26 Jun 2026 |
| Award date | Not specified |
| Contract period | 1 Mar 2028 - 28 Feb 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF WORCESTER |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR2 6AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | St Clement |
| Westminster constituency | Worcester |
| Delivery location | TLG12 Worcestershire CC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 23 Jun 2026 at 14:25 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/059064-2026
- 20 May 2026 at 11:43 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/046338-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/059064-2026
  23rd June 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/046338-2026
  20th May 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.worcester.ac.uk/
- https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069d52. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069d52.json.