---
title: "Provision of Service Desk Accreditation and Membership"
ocid: "ocds-h6vhtk-069e77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069e77"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069e77.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069e77.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE LICENSING AGENCY"
published: "2026-05-21"
---

# Provision of Service Desk Accreditation and Membership

Buyer: DRIVER AND VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-069e77

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069e77.json)

## Summary

The Driver and Vehicle Licensing Agency (DVLA), located in Swansea, United Kingdom, has completed the procurement process titled "Provision of Service Desk Accreditation and Membership" under the industry category of services, with a focus on auditing services. The procurement was concluded on 21st May 2026, designed to support the enhancement of service desks through recognised accreditation and membership via a direct procurement method, classified as below threshold without competition. The contract, awarded to the Service Desk Institute, an SME based in Orpington, is active and spans from 1st May 2026 to 30th April 2029, with an option to extend for an additional 12 months.

This tender presents significant opportunities for businesses aiming to expand their service offerings, particularly those engaged in accreditation and consultancy services. Small to medium-sized enterprises (SMEs) that specialise in auditing and certifications for service and support centres would find themselves well-suited to bid for similar opportunities. By securing contracts with central government authorities like the DVLA, businesses can enhance their reputation and expand their reach in the public sector marketplace.

## Notice

This procurement is the Service Desk Institute contract which provides annual membership, surveillance audits and accreditation. It will offer the only recognised accreditation/certification for service desks.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046798-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Apr 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £55,140 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICE DESK INSITUTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 21 May 2026 at 08:47 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/046798-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/046798-2026
  21st May 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069e77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069e77.json.