---
title: "Customer Journey Mapping"
ocid: "ocds-h6vhtk-069ee8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069ee8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069ee8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069ee8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WANDLE HOUSING ASSOCIATION LIMITED"
published: "2026-05-21"
---

# Customer Journey Mapping

Buyer: WANDLE HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-069ee8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069ee8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069ee8.json)

## Summary

The procurement process initiated by Wandle Housing Association Limited, based in London, is titled "Customer Journey Mapping" and falls under the services industry category with an emphasis on office-support services. The tender involved a direct procurement method, described as 'below threshold - without competition,' indicating a streamlined approach for projects of a smaller scale. The contract was awarded to THE4OC LIMITED, also located in London. The process reached the awarding stage with the status marked as complete as of 21st May 2026. The service delivery spans multiple regions across the UK, and the contract period was set from 13th October 2025 to 12th December 2025.

This tender for customer journey mapping services offers substantial opportunities for businesses specialising in office-support services, particularly those capable of delivering innovative solutions to enhance customer interactions. SMEs like THE4OC LIMITED, successful in securing this contract, may find similar opportunities well-suited to businesses adept in handling projects below standard procurement thresholds. Companies with operations in various regions of the UK, or those seeking to expand their public sector clientele, could leverage such tenders to drive business growth and enhance their portfolio of public authority contracts.

## Notice

For Customer Journey Mapping

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046983-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | 12 Oct 2025 - 12 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £39,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WANDLE HOUSING ASSOCIATION LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8NW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE4OC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 21 May 2026 at 10:55 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/046983-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/046983-2026
  21st May 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.the4oc.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069ee8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069ee8.json.