---
title: "Twilio SMS Gateway for MITEL Contact Centre Solution"
ocid: "ocds-h6vhtk-069f1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069f1d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-069f1d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-069f1d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2026-06-10"
---

# Twilio SMS Gateway for MITEL Contact Centre Solution

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-069f1d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069f1d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-069f1d.json)

## Summary

Sandwell Metropolitan Borough Council has concluded a procurement process for a "Twilio SMS Gateway for MITEL Contact Centre Solution," located in the United Kingdom. The procurement, which falls under the IT services category, was conducted through a direct award method due to it being below the competition threshold. The contract was awarded to ZING DEV LIMITED, indicating the completion stage of the process. The contract was signed on 26th May 2026 and is set to be active from 1st June 2026 until 30th September 2028. The project aims to integrate SMS messaging capabilities by using a Twilio SMS gateway compatible with the existing MITEL Contact Centre solution.

This contract presents a targeted opportunity for businesses specialised in IT services, particularly those that can deliver consultancy, software development, and support services. The direct award highlights ZING DEV LIMITED as the singular supplier capable of meeting specific compatibility requirements for the MITEL Contact Centre Solution. Small and medium-sized enterprises (SMEs) focusing on innovative telecommunication solutions might find similar opportunities lucrative as public authorities continue upgrading and integrating advanced communication technologies. Such projects can enhance business profiles and expand market capabilities when aligned with precise client needs and technical expertise.

## Notice

This contract was undertaken as a direct award for the requirement of the Twilio SMS Gateway which will allows MITEL Contact Centre solution to send SMS messaging. Zing Dev is the sole supplier who provides the SMS gateway which is compatible with the MITEL solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054611-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 May 2026 |
| Contract period | 31 May 2026 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £23,364 |
| Contracts value | £23,364 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | OLDBURY |
| Post town | Birmingham |
| Postcode | B69 3DE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZING DEV |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Jun 2026 at 09:43 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/054611-2026
- 21 May 2026 at 12:01 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/047060-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/054611-2026
  10th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/047060-2026
  21st May 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.zing.dev/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-069f1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-069f1d.json.