---
title: "Integrated Contact Centre - Technical Infrastructure Migration - Design and Build"
ocid: "ocds-h6vhtk-06a113"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a113"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a113.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a113.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORTH WEST AMBULANCE SERVICE NHS TRUST"
published: "2026-05-22"
---

# Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

Buyer: NORTH WEST AMBULANCE SERVICE NHS TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-06a113

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a113.json)

## Summary

The North West Ambulance Service NHS Trust is in the planning stage of a significant tender process for the "Integrated Contact Centre - Technical Infrastructure Migration - Design and Build" project. This procurement falls under the "works" category, specifically focusing on building construction work, and is set to be located in the UK, particularly in the region of UKD. Having a gross budget of £30 million, the project is part of the Trust's ICC strategy and aims to establish one of the largest control rooms within the Ambulance Service sector in the UK. The procurement process, initiated as a tender under the legal framework of UKPGA 2023/54, anticipates the contract period to commence on 1 April 2027 and conclude by 31 March 2029, with the next notice scheduled for release on 1 November 2026.

This tender presents substantial growth opportunities for businesses specialising in infrastructure and complex control room systems, infrastructure, and construction. Firms with expertise in technological integration, ensuring functionality, security, and resilience, as well as SMEs and VCSEs, are well-positioned to compete for this contract given its emphasis on specialised design and build capabilities. Engaging with this project could significantly benefit businesses looking to expand their portfolio in the public sector and align with large-scale NHS projects, fostering industry presence and demonstrating capability in handling critical infrastructure projects within a central government framework.

## Notice

The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/047830-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2026 |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH WEST AMBULANCE SERVICE NHS TRUST |
| Locality | BOLTON |
| Post town | Bolton |
| Postcode | BL1 5DD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD36 Greater Manchester North West |
| Local authority | Bolton |
| Electoral ward | Heaton, Lostock & Chew Moor |
| Westminster constituency | Bolton West |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 45 - Construction work

### Codes

- 45210000 - Building construction work

## Release History

- 22 May 2026 at 11:58 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/047830-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/047830-2026
  22nd May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a113.json.