---
title: "Museum Ticketing Platform"
ocid: "ocds-h6vhtk-06a137"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a137"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a137.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a137.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2026-05-22"
---

# Museum Ticketing Platform

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-06a137

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a137.json)

## Summary

Norfolk County Council is initiating a procurement process for a "Museum Ticketing Platform" aimed at replacing its current ticketing and membership system. The procurement, currently in the planning stage, seeks a modern, cloud-based software solution to enhance visitor experience across Norfolk Museum Service's ten sites in the UK. This service falls under the services industry category, with a focus on software packages and museum services, and supports various operational functions such as online sales, stock management, bookings, and financial integration. Businesses interested in participating must submit their specifications by 5th June 2026, with the procurement process expected to conclude by the end of Q3 2026, and the contract period set to commence on 1st November 2026.

This tender presents growth opportunities for businesses specialising in cloud-based solutions, particularly those with expertise in ticket sales and membership systems. Organisations offering bespoke software development with an emphasis on public sector standards will find this tender particularly appealing, especially if capable of customising solutions to meet dynamic requirements. The scope for on-site and remote service delivery provides an expansive platform for SMEs to demonstrate innovation and scalability, catering to approximately 400,000 annual visitors across multiple locations in the Eastern region of the UK.

## Notice

Norfolk Museum Service (NMS), part of Norfolk County Council (NCC), is seeking to procure a modern, cloud-based software solution to replace its existing ticketing and membership system. NMS seeks to provide a seamless customer journey for ticket sales and memberships, while supporting increased overall footfall. The solution must support the full range of museum functions, including: * Front of house operations * Back-office administration * Online sales * Stock management * Bookings and events * Memberships The solution must also support financial integration and meet public sector accessibility, security, and data protection requirements. The solution must operate reliably across 10 museum sites, support approximately 400,000 annual visitors, and enable both on-site and remote service delivery. The specifications provided are intended to give a clear indication of NMS's requirements. NMS intends to complete the procurement process by the end of Q3 2026, with implementation and go-live to follow in line with the agreed project timetable. NMS reserves the right to amend the specifications. NMS may consider reasonable customisation of a proposed solution.

### Planning Information

Please contact Zoe Pomeroy, Transformation Projects Officer, directly at zoe.pomeroy@norfolk.gov.uk to request a copy of our Specification and Statement of Requirement which is to be completed and returned by Friday 5th June.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/047882-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 5 Jun 2026 |
| Award date | Not specified |
| Contract period | 1 Nov 2026 - 31 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 48 - Software package and information systems
- 92 - Recreational, cultural and sporting services

### Codes

- 22459000 - Tickets
- 48000000 - Software package and information systems
- 92521000 - Museum services

## Release History

- 22 May 2026 at 12:32 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047882-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/047882-2026
  22nd May 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.norfolk.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a137. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a137.json.