---
title: "Crowd Management Services"
ocid: "ocds-h6vhtk-06a212"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a212"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a212.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a212.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)"
published: "2026-05-22"
---

# Crowd Management Services

Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)  
Current stage: Planning  
OCID: ocds-h6vhtk-06a212

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a212)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a212.json)

## Summary

Transport for Wales Rail Limited, a utility buyer operating under Welsh devolved regulations, is planning a procurement titled "Crowd Management Services" aimed at enhancing crowd management and customer service across its railway network. The procurement process is currently in the planning stage, with a future notice date set for 31 July 2026, indicating a forthcoming opportunity. This procurement falls under the services category and will cover areas such as security services, public security, janitorial services, event management, and non-scheduled passenger transport. The contract period is planned from 31 January 2027 to 31 January 2031, with a project budget grossing £4.8 million. The entire procurement is anticipated to benefit from an engagement at locations within the UK, particularly the region of Pontypridd, Wales.

This tender presents substantial business growth opportunities, particularly for small and medium-sized enterprises (SMEs) capable of providing diverse crowd management and customer service solutions. Companies with expertise in security or event services would find this an ideal chance to contribute significantly to Transport for Wales Rail's operations, especially in support of large-scale events or during disruptions in service. The comprehensive nature of the services sought indicates a suitable fit for businesses with robust experience in large public venues, transport logistics, or customer-focused solutions, allowing them to leverage their capabilities to support a critical public transport infrastructure project.

## Notice

The Supplier will assist in the planning, management and development of all crowd management responsibilities that are undertaken across the entire railway network as well as customer service. This can range from large scale major events to any miscellaneous activities that require a crowd management or customer service presence (e.g major disruptive engineering work, passenger assist, support during lift outages, disruption of any type).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048203-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 31 Jul 2026 |
| Award date | Not specified |
| Contract period | 31 Jan 2027 - 31 Jan 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 60140000 - Non-scheduled passenger transport
- 75241000 - Public security services
- 79710000 - Security services
- 79952000 - Event services
- 98341130 - Janitorial services

## Release History

- 22 May 2026 at 15:12 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/048203-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/048203-2026
  22nd May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://tfw.wales/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a212. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a212.json.