---
title: "Twilio SMS Gateway for MITEL Contact Centre solution"
ocid: "ocds-h6vhtk-06a28d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a28d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a28d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a28d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2026-05-26"
---

# Twilio SMS Gateway for MITEL Contact Centre solution

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06a28d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a28d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a28d.json)

## Summary

The procurement process, initiated by Sandwell Metropolitan Borough Council, involved the direct award of a contract for the Twilio SMS Gateway for the MITEL Contact Centre solution. This contract facilitates SMS messaging compatibility for the contact centre and was awarded to ZING DEV LIMITED, the sole supplier compatible with the MITEL system. Classified under the services category of IT services, consulting, software development, Internet, and support, this procurement falls below threshold levels and was completed without competition. The contract was awarded on 18 May 2026, and the service is set to commence from 1 June 2026 to 30 September 2028. The project is located in the United Kingdom, and the central government entity ensures oversight compliance with the legal framework as per UKPGA 2023/54. The procurement process is in the award stage and has been duly completed.

This tender presents significant business growth opportunities, notably for SMEs engaged in IT services and system integration projects. The direct award method, while limiting open competition, highlights the importance of possessing unique, system-compatible solutions to secure government contracts. Companies with niche technology solutions that ensure compatibility with widely-used systems like MITEL can find themselves in a favourable position to obtain similar opportunities. Additionally, this project offers a substantial financial opportunity worth £23,364.42, encouraging small to medium-sized enterprises to tailor innovative solutions that set them apart in a competitive marketplace.

## Notice

Twilio SMS Gateway which will allow for MITEL Contact Centre solution to send SMS messaging. Zing Dev is the sole supplier who provides SMS gateway compatible with the MITEL system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048382-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 May 2026 |
| Contract period | 31 May 2026 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £23,364 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | OLDBURY |
| Post town | Birmingham |
| Postcode | B69 3DE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZING DEV |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 May 2026 at 07:41 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048382-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/048382-2026
  26th May 2026 - Contract award notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.zing.dev/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a28d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a28d.json.