---
title: "Digital Totem Help Points"
ocid: "ocds-h6vhtk-06a2d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a2d7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a2d7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a2d7.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)"
published: "2026-05-26"
---

# Digital Totem Help Points

Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)  
Current stage: Planning  
OCID: ocds-h6vhtk-06a2d7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a2d7.json)

## Summary

Transport for Wales Rail Limited is planning a procurement process for the "Digital Totem Help Points" project, aiming to enhance customer and staff interactions at staffed stations with digital totems equipped with Help Point and BSL capabilities. This initiative falls under the goods industry category and involves the procurement of permanent message signs, signage, audio-visual equipment, display screens, and illuminated signs. The project, located in the United Kingdom, is currently at the planning stage, with the contract scheduled to commence on 1st September 2026 and conclude on 1st December 2029. Interested parties should note that future communication regarding the tender is anticipated by 30th June 2026.

This procurement offers significant opportunities for SMEs, particularly those specialising in digital signage, audio-visual solutions, and customer service innovations. Companies with expertise in developing interactive digital solutions that cater to accessibility needs, such as British Sign Language, would be well-suited to compete for this tender. Given the extensive duration of the contract and its value of up to £720,000, businesses can expect substantial growth prospects through involvement in this pivotal initiative aimed at improving passenger experience and operational efficiency in Welsh railway services.

## Notice

Purchase of digital totems with Help Point and British Sign Language capability, to be placed at staffed stations for customers and staff to use to access real time information, journey planning, local area information and request assistance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048495-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 30 Jun 2026 |
| Award date | Not specified |
| Contract period | 31 Aug 2026 - 1 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 34 - Transport equipment and auxiliary products to transportation

### Codes

- 30231300 - Display screens
- 31523000 - Illuminated signs and nameplates
- 31523200 - Permanent message signs
- 32321200 - Audio-visual equipment
- 34928470 - Signage

## Release History

- 26 May 2026 at 09:35 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/048495-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/048495-2026
  26th May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- http://www.tfw.wales
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a2d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a2d7.json.