---
title: "Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1"
ocid: "ocds-h6vhtk-06a2ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a2ea"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a2ea.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a2ea.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BARNET"
published: "2026-05-26"
---

# Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

Buyer: LONDON BOROUGH OF BARNET  
Current stage: Award  
OCID: ocds-h6vhtk-06a2ea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a2ea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a2ea.json)

## Summary

The London Borough of Barnet has completed a selective procurement process for the "Provision of Customer Services," engaging a mini competition under the Crown Commercial Service's RM6295 Outsourced Services Framework Lot 1. The procurement involved awarding a contract to Charles Novacroft Direct Ltd for a fully outsourced customer services initiative. The contract, valued at £5,192,420 net, commences on 1st October 2026 and spans an initial three-year period, with the potential for a two-year extension based on performance and budget. Located in London, the procurement falls under the 'services' category with a focus on citizen experience. The award notice was published on 26th May 2026, with a future signature date planned for the contract by 30th June 2026.

This tender presents a significant opportunity for businesses in the field of business services, particularly those specialising in law, marketing, consulting, recruitment, and security. Large companies with a track record in delivering comprehensive outsourced services, particularly within the public sector, would have been well-positioned to compete. The procurement offers a substantial long-term contract in a prominent UK locale, making it an attractive opportunity for growth and sector expansion for capable service providers.

## Notice

Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048525-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 May 2026 |
| Contract period | 30 Sep 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £5,192,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BARNET |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW9 4EW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI71 Barnet |
| Local authority | Barnet |
| Electoral ward | Colindale North |
| Westminster constituency | Hendon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARLES NOVACROFT DIRECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 26 May 2026 at 10:10 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048525-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/048525-2026
  26th May 2026 - Contract award notice on Find a Tender

## Notice URLs

- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a2ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a2ea.json.