---
title: "CXM Case Workftow Management"
ocid: "ocds-h6vhtk-06a412"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a412"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a412.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a412.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST NORTHAMPTONSHIRE COUNCIL"
published: "2026-05-26"
---

# CXM Case Workftow Management

Buyer: WEST NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06a412

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a412.json)

## Summary

The procurement process involves West Northamptonshire Council as the buying organisation, focusing on the project titled "CXM Case Workflow Management," which falls under the services industry category, specifically internet and intranet software development. This process is located in the UKF24 region, with significant dates including the contract signing on 18th May 2026. The procurement has reached the award stage, which concludes with a direct award via the G Cloud framework. The method used was limited, with no prior publication of a call for competition, due to it being a direct continuation of existing services provided by the supplier Jadu Creative Limited.

This tender offers substantial opportunities for businesses in cloud software services, especially those capable of extending existing software solutions. Large-scale enterprises with expertise in managing and developing internet and intranet software will find this contract appealing. The tender allows for possible extensions of up to two additional 12-month periods, presenting long-term growth prospects for suppliers, given the total contract value of £724,176. The direct award nature emphasised efficiency and continuation, making it ideal for businesses already familiar with providing similar services to public sector entities.

## Notice

direct award via G cloud framework for cloud software

### Lot Information

Lot 1

This is for lot 2 of G cloud 14 - Cloud software which was a direct award based on search

Options: 2 x 12 month periods available for extension at a cost of 181,044 for each 12 month period

### Procurement Information

direct awarded based on continuation of existing service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048962-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 May 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £724,176 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST NORTHAMPTONSHIRE COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | TLF24 West Northamptonshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JADU CREATIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212220 - Internet and intranet software development services

## Release History

- 26 May 2026 at 14:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/048962-2026

## Notice URLs

- http://www.westnorthants.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a412. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a412.json.