--- title: "Robotic Process Automation and ServiceNow Resourcing Framework Agreement" ocid: "ocds-h6vhtk-06a4ce" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a4ce" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a4ce.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a4ce.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "POST OFFICE LIMITED" published: "2026-05-27" --- # Robotic Process Automation and ServiceNow Resourcing Framework Agreement Buyer: POST OFFICE LIMITED Current stage: Planning OCID: ocds-h6vhtk-06a4ce [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a4ce) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a4ce.json) ## Summary Post Office Limited, a public undertaking based in London, is in the planning stage for a procurement process titled "Robotic Process Automation and ServiceNow Resourcing Framework Agreement." This opportunity falls within the IT services category, including consulting, software development, Internet, and support. The procurement entails a competitive flexible procedure aimed at establishing a framework agreement for services starting from 1st April 2027, with a potential extension up to 31st March 2031. With a gross value of £38,400,000, this undertaking plans for future notice publication on 15th October 2026. This tender presents significant growth opportunities for IT service providers, particularly those specialising in automation and ServiceNow platform enhancements. Companies capable of delivering accredited Blue Prism Developers and robust business operational support will find this opportunity aligned with their expertise. The framework promotes efficient and scalable operations, making it ideal for SMEs looking to partner on long-term IT resourcing needs within Post Office’s digital infrastructure. The requirement for a panel of suppliers with pre-agreed contracts and KPIs offers a streamlined approach to fulfilling resource demands, thus enabling businesses to contribute effectively to the Post Office's technological advancements. ## Notice Lot 1 - Robotic Process Automation Resourcing The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices. This includes providing augmented resource to support the POL Robotics team as well as operational support covering: * Database maintenance including archiving * Service account management * Monitoring and alerts * Incident management * Patch management * Application support * Windows Infrastructure support Lot 2 - ServiceNow Resourcing Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace. This requirement covers a number of overall scenarios - Post Office Platform Team BAU Resource Augmentation - longer term needs - Post Office Project Team Resource Augmentation - Outcome based delivery ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/049464-2026 | | Notice type | UK1 - Pipeline Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 May 2026 | | Submission deadline | Not specified | | Future notice date | 15 Oct 2026 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £32,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | POST OFFICE LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC2V 7ER | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Bassishaw | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 27 May 2026 at 09:46 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/049464-2026 - 26 May 2026 at 16:08 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/049189-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/049464-2026 27th May 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/049189-2026 26th May 2026 - Pipeline notice on Find a Tender ## Notice URLs - https://corporate.postoffice.co.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a4ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a4ce.json.