---
title: "Branch Hub ServiceNow"
ocid: "ocds-h6vhtk-06a4e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a4e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a4e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a4e3.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "POST OFFICE LIMITED"
published: "2026-05-27"
---

# Branch Hub ServiceNow

Buyer: POST OFFICE LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-06a4e3

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a4e3.json)

## Summary

The procurement process, titled "Branch Hub ServiceNow," is initiated by Post Office Limited and is currently in the planning stage. This project falls under the industry category of IT services, specifically focusing on consulting, software development, Internet, and support. The procurement process involves a planned contract period from 1st October 2026 to 31st March 2028, with an option for renewal until 31st March 2030. The tender's location is within the United Kingdom, specifically London, where the buying organisation is based. Notably, the procurement method is selective, operating under a framework agreement, and the project's value is estimated at £4,800,000 gross (£4,000,000 net). Relevant updates to the planning were made on 27th May 2026.

With a focus on delivering IT services, this tender represents a significant opportunity for businesses specialising in the ServiceNow platform, particularly those with capabilities in solution architecture, development, testing, business analysis, and Scrum Master roles. The requirement for ServiceNow-certified professionals presents an encouraging avenue for companies, especially SMEs, to engage with a major public undertaking like the Post Office. The planned engagement will involve a dedicated squad aligned to DevOps principles, supporting the CSM platform through various IT management processes. This tender could serve as a robust growth and collaboration opportunity, particularly for firms that can demonstrate experience and expertise in large-scale service delivery and agile methodologies.

## Notice

Branch Hub ServiceNow is a portal delivered within the Customer Service Management (CSM) module and supports a large user base of approximately 43,000 active Branch users across our 11500 Branches. It provides a range of capabilities focused on process and workflow management, knowledge access, information and insights, and communication. The platform is designed to enable efficient service delivery and improved user engagement across these core functional areas. The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities. These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049458-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 May 2026 at 09:41 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/049458-2026
- 26 May 2026 at 16:28 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/049213-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/049458-2026
  27th May 2026 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/049213-2026
  26th May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://corporate.postoffice.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a4e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a4e3.json.