---
title: "Telephony Contact Centre and CRM System"
ocid: "ocds-h6vhtk-06a523"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a523"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a523.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a523.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2026-05-26"
---

# Telephony Contact Centre and CRM System

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Planning  
OCID: ocds-h6vhtk-06a523

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a523)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a523.json)

## Summary

The London Borough of Newham has initiated the planning stage of a procurement process for a Telephony Contact Centre and CRM System. The procurement, categorised under services, focuses on telecommunications equipment, software packages, and telecommunications services. The process, currently in the planning phase, anticipates further communication on 1st March 2027. The procurement contract is planned to run from 30th September 2027 to 29th September 2032. This process, managed as a planned procurement, takes place in the UKI41 region and has an estimated gross value of £3,000,000. The London Borough of Newham, acting as a sub-central governmental authority, is considering utilising existing Framework Agreements and Dynamic Purchasing Systems under the Public Procurement Regulations 2015.

This tender represents a significant business opportunity for companies specialising in telecommunications and software solutions. Businesses offering telephony and CRM systems, software programming, and consultancy services will find this contract particularly suitable. The procurement involves substantial financial investment, presenting growth prospects for suppliers within the tech and telecommunications sectors. Companies with proven capabilities in delivering sophisticated telecommunication infrastructure and customer relationship management systems stand well-positioned to compete effectively in this procurement. With preparations leading up to the March 2027 notice, interested parties are encouraged to align their offerings and capabilities with the anticipated requirements.

## Notice

Pipeline Notice for the upcoming procurement of Telephony Contact Centre and CRM System. This notice is intended for forward looking pipeline visibility only. Details, timelines and scope are indicative and remain subject to change which will be notified in further Notices as the procurement progresses. The Authority also reserves the right to utilise existing Public Procurement Regulations 2015 Framework Agreements and Dynamic Purchasing Systems that they are permitted to use should it be deemed the most suitable market route.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049289-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Dynamic, Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Mar 2027 |
| Award date | Not specified |
| Contract period | 29 Sep 2027 - 29 Sep 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | TLI41 Hackney and Newham |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 64200000 - Telecommunications services
- 72200000 - Software programming and consultancy services

## Release History

- 26 May 2026 at 19:21 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/049289-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/049289-2026
  26th May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a523. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a523.json.