---
title: "NHS Digital Citizen Development"
ocid: "ocds-h6vhtk-06a5c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a5c7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a5c7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a5c7.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS ENGLAND"
published: "2026-05-27"
---

# NHS Digital Citizen Development

Buyer: NHS ENGLAND  
Current stage: Planning  
OCID: ocds-h6vhtk-06a5c7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a5c7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a5c7.json)

## Summary

NHS England is currently in the planning stage of a procurement process titled "NHS Digital Citizen Development," aimed at enhancing digital services such as the NHS App, NHS.uk, and NHS Login, among others. The procurement process is classified under the IT services category and is located in London, UK. Key dates include the planned contract period starting on 1st March 2027 and ending on 28th February 2030, with a maximum extension to 29th February 2032. The procurement method employed is selective, utilising a pre-Procurement Act commercial tool, specifically the Crown Commercial Service's RM6345 Digital Capability for Health 2 framework. The contract's intended value is approximately £40 million, with gross estimates reaching up to £44.496 million, pending budgetary approval.

This tender presents substantial opportunities for businesses in the IT services sector, particularly those experienced in consulting, software development, and digital support. Enterprises looking to expand their portfolio within the public health digital transformation initiatives can greatly benefit. There is potential for small and medium enterprises (SMEs) to engage, given the suitability criteria for participation. The successful bidder will contribute significantly to the NHS's mission of transitioning from analogue to digital systems, offering transformative insights into user engagement and potential enhancements in healthcare accessibility. Emphasis on user demographics and digital inclusion aligns this project with businesses focusing on innovative digital solutions and comprehensive user data analysis.

## Notice

Digital Citizen covers 3 core products, NHS App, NHS.uk and NHS Login as well as support products such as NHS Proxy and support functions including Citizen Experience. The contract will provide support capability for NHS Proxy and ii) National Digital Channels User Insight capability. Additional work across other Digital Citizen products may also be required during the life of the contract. 1. The National Proxy Service (NPS) * Programme is establishing a secure, scalable mechanism to manage proxy relationships for NHS digital services. This will allow parents and carers to carry out health maintenance activities (booking/managing appointments, repeat prescriptions, records access etc) for someone they care for through digital services like NHS App. NPS multiplies the benefits of NHS App many times over. * Is a service currently in development and initial pilot that will enable proxies and patients to easily request proxy access from their GP through digital channels, support GPs in making informed decisions on granting proxy access, enable proxies to use proxy relationships across systems and settings and increase digital access for all. 2. National Digital Channels (NDC) - User Insight Capability * The NHS App and broader digital portfolios are a core component of NHS E's mission to shift the NHS from analogue to digital. * The NDC User Insights capability was developed in September 2022 as an interim capability to provide transformational insight into who is using the NHS App. This capability gives insight into the users behind the transactions and not just measuring transaction counts. * The capability has provided us with the ability to understand the demographics of users (location, age, and deprivation status). This is fundamental to establishing whether inequalities exist in terms of access and engagement with the NHS App and to ensure business decision are data driven. The commencement of procurement and award of any subsequent contract will be subject to budgetary approval. Please note this will be procured via Crown Commercial Service - RM6345 Digital Capability for Health 2 under PCR 2015

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049530-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Using pre-Procurement Act commercial tool |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2027 - 28 Feb 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 May 2026 at 10:37 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/049530-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/049530-2026
  27th May 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.england.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a5c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a5c7.json.