---
title: "Customer Engagement Platform Creation"
ocid: "ocds-h6vhtk-06a6b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a6b7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a6b7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a6b7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VIVID HOUSING LTD"
published: "2026-05-27"
---

# Customer Engagement Platform Creation

Buyer: VIVID HOUSING LTD  
Current stage: Award  
OCID: ocds-h6vhtk-06a6b7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a6b7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a6b7.json)

## Summary

The procurement process for the "Customer Engagement Platform Creation" was led by VIVID Housing Ltd, a body governed by public law based in Portsmouth, UK. This contract falls under the industry category of services, specifically customer relation management software development services. The process has reached the Award stage, with the contract being signed on 26 May 2026. The procurement method used was limited, meaning it was awarded without prior publication of a call for competition, through the CCS G-Cloud 14 framework. The platform will serve a location within the UK South East region (UKJ).

This tender presents significant business opportunities, particularly for software development companies specialising in customer engagement and management platforms. Companies like Granicus-Firmstep Limited, an SME, successfully secured the contract valued at £142,451. Such projects are ideal for businesses looking to enhance and extend their offerings within the public sector, particularly those already positioned or seeking to gain a foothold in cloud-based software services. The association with frameworks like G-Cloud can open doors for further public sector engagements.

## Notice

Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)

### Lot Information

Lot 1

Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.

### Procurement Information

This contract has been awarded via the CCS G-Cloud 14 framework, Lot 2 - Cloud Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/049868-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 May 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £142,451 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID HOUSING LTD |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 27 May 2026 at 15:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/049868-2026

## Notice URLs

- http://www.vividhomes.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a6b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a6b7.json.