---
title: "Salesforce Platform Licensing and Support Services"
ocid: "ocds-h6vhtk-06a755"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a755"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a755.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a755.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATIONAL ENERGY SYSTEM OPERATOR LIMITED"
published: "2026-06-26"
---

# Salesforce Platform Licensing and Support Services

Buyer: NATIONAL ENERGY SYSTEM OPERATOR LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06a755

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a755.json)

## Summary

The National Energy System Operator Limited (NESO) has awarded a contract for Salesforce Platform Licensing and Support Services to Salesforce UK Limited. This direct award, justified by the operational criticality of Salesforce, ensures the continuity of essential customer and regulatory-facing activities. The procurement process, completed on 26th June 2026, involves the renewal and management of the existing Salesforce platform and associated services, aligning with NESO's transition from the National Grid. The contract period runs from 1st June 2026 to 30th May 2027, with a total value of £4,809,606.35 (GBP), and includes flexibility for operational variations, ensuring service alignment with evolving business demands. The industry category is software-related services, and the primary location is the United Kingdom.

This tender presents significant opportunities for large-scale software and IT service providers, particularly those with expertise in SaaS platform management, to support the government through enhancing its customer-facing services. The contract's direct award route points to the expertise required in managing and optimising cloud platforms critical to organisational operations. Suppliers capable of meeting these operational demands can leverage such contracts to establish long-term relationships with NESO and expand their footprint in the critical energy system management sector. Companies specialising in software services and support, with agility to adapt service configurations in line with operational requirements, would be ideally positioned to compete for similar opportunities in the future.

## Notice

Provision of Salesforce Platform licensing, associated SaaS platform services, and support arrangements required to support NESO's customer-facing and operational activities, including Connections and Market Registration services. The contract will ensure continuity of service following TSA exit arrangements and includes the renewal and management of the existing Salesforce estate, including associated platform components and user licensing.

### Procurement Information

The direct award is justified due to the operational criticality of Salesforce, which underpins NESO's customer-facing and regulatory-facing activities, including Connections and Market Registration services. Any disruption to the platform or associated services would materially impact the operational continuity of NESO's customer-facing services and NESO's ability to support key business and stakeholder activities. Salesforce remains part of NESO's approved technology stack and the requirement relates to continuity of the existing platform and associated services rather than the selection of a new customer-facing solution. The proposed approach aligns with the TSA exit strategy and the principle of delivering a like-for-like transition from National Grid during the TSA dial-down period. Alternative compliant routes to market were explored and assessed collaboratively across NESO. However, these options presented increased commercial cost, extended delivery timelines which could not be aligned to NESO's TSA exit requirements, and additional operational and governance risk. Based on the assessment undertaken, the direct award route represents the lowest operational risk and most commercially advantageous option in the short term, demonstrating a clear case for material value for public money. The risk of successful market challenge is considered low given the incumbent nature of the platform, the operational dependency on the existing services, and the disproportionate cost and delivery risk associated with transitioning to an alternative solution within the required timelines. NESO has now entered the TSA transition period and requires continuity of service ahead of the expiry of the current arrangements. Failure to implement contractual arrangements within the required timelines would create material operational risk and potential disruption to business-critical services. Value for money has been assessed through benchmarking against alternative compliant routes to market and existing commercial baselines. The proposed approach is considered proportionate and appropriate in the context of the current operational and transition requirements. A move to higher-cost alternative routes for equivalent capability would not represent efficient use of consumer funds and would introduce additional delivery and operational risk without corresponding service benefit. The proposed arrangement is intended as a transitional one-year agreement to maintain continuity of service while, post-separation, NESO conducts licence optimisation, usage analysis, and validation of future business requirements. During the contract term, NESO will continue to assess the future commercial model and route to market while retaining Salesforce as part of the approved technology stack. Please note is a single contract , the portal has asked us to fill both sections of Contract 1 and Contract 2 and therefore the information have been replicated.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060344-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 May 2026 |
| Contract period | 31 May 2026 - 30 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £4,008,005 |
| Contracts value | £4,008,005 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ENERGY SYSTEM OPERATOR LIMITED |
| Locality | WOKINGHAM |
| Post town | Reading |
| Postcode | RG41 5BN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Wokingham |
| Electoral ward | Winnersh |
| Westminster constituency | Wokingham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 26 Jun 2026 at 12:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/060344-2026
- 28 May 2026 at 10:34 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/050191-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/060344-2026
  26th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/050191-2026
  28th May 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.salesforce.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a755. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a755.json.