---
title: "Contact & Connect Telephony Apps"
ocid: "ocds-h6vhtk-06a788"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a788"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a788.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a788.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2026-05-28"
---

# Contact & Connect Telephony Apps

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06a788

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a788)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a788.json)

## Summary

Sunderland City Council has completed the procurement process for a contract titled "Contact & Connect Telephony Apps," which involves providing a multi-channel communications platform. The procurement, conducted via a direct procurement method below the threshold and without competition, falls under the 'goods' category with industry-specific software packages as its primary focus. Located in Sunderland, United Kingdom, this contract ran from 5th February 2026 to 4th February 2027. Key details of the contract include the awarding to CC2I LIMITED and a contract value of £88,022, with a gross amount of £105,626.40, signed on 5th February 2026.

This tender presents opportunities for businesses specialising in software development, particularly those creating industry-specific telephony applications. SMEs (small and medium enterprises) in the technology sector, especially those with expertise in communication platforms, stand to benefit significantly through potential subcontracts or collaborations. With a focus on providing innovative communication solutions, companies that can offer robust, scalable, and user-friendly platforms may find valuable opportunities to grow their business by leveraging the council's commitment to enhancing local digital infrastructure.

## Notice

Provision of Contact & Connect Telephony Apps, a Multi Channel Communications Platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050266-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Feb 2026 |
| Contract period | 5 Feb 2026 - 4 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £88,022 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR1 3AA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Millfield |
| Westminster constituency | Sunderland Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CC2I |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 28 May 2026 at 11:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/050266-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/050266-2026
  28th May 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.sunderland.gov.uk
- https://cc2i.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a788. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a788.json.