---
title: "Pre market Engagement for Out of Hours Call Service"
ocid: "ocds-h6vhtk-06a85f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a85f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a85f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a85f.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "PLYMOUTH COMMUNITY HOMES"
published: "2026-05-29"
---

# Pre market Engagement for Out of Hours Call Service

Buyer: PLYMOUTH COMMUNITY HOMES  
Current stage: Planning  
OCID: ocds-h6vhtk-06a85f

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## Summary

Plymouth Community Homes is currently in the planning stage of a tender process with the objective to engage suppliers for an "Out of Hours Call Service." This service is categorised under telephone-answering services within the services industry, and is aimed at supporting enhanced tenant safety and satisfaction through emergency repair reporting. The procurement pertains to a location in Plymouth, UK. The initial stage involves preliminary market engagement, with an important milestone set for 19th June 2026. The procurement anticipates a value of £290,110, indicating a significant level of service provision expected. Interested parties should note that the formal tender process is set to progress with a future notice during July 2026.

This opportunity is particularly beneficial for businesses specialising in telephone-answering services, who can demonstrate a thorough understanding of regulatory compliance and operational resiliency within the social housing sector. Small and medium-sized enterprises (SMEs) are especially encouraged to compete, as the procurement process explicitly identifies suitability for SMEs. Companies with a focus on customer service improvement and robust reporting capabilities will find this tender a chance to solidify partnerships with a public authority and provide essential services over an extended contract period, starting in April 2027 with potential renewals through to March 2032.

## Notice

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny. As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction

### Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105878&TID=100110999&B=

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050628-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 13 Jul 2026 |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £241,758 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLYMOUTH COMMUNITY HOMES |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL6 5DH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Budshead |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 29 May 2026 at 09:01 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/050628-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/050628-2026
  29th May 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.plymouthcommunityhomes.co.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=105878&TID=100110999&B=
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a85f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a85f.json.