--- title: "Third Line IT Infrastructure Support and Network Operations Centre Services" ocid: "ocds-h6vhtk-06a887" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a887" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a887.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a887.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "COTTSWAY HOUSING ASSOCIATION LIMITED" published: "2026-06-02" --- # Third Line IT Infrastructure Support and Network Operations Centre Services Buyer: COTTSWAY HOUSING ASSOCIATION LIMITED Current stage: Tender OCID: ocds-h6vhtk-06a887 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a887) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a887.json) ## Summary The Cottsway Housing Association Limited, located in Witney, UK, is currently in the tender stage for procuring services under the title "Third Line IT Infrastructure Support and Network Operations Centre Services." This procurement effort falls under the industry category of IT services, encompassing consulting, software development, internet, and support. The tender is conducted through an open competition procurement method, with a contractual framework anticipated to commence on 31st August 2026 and conclude on 30th August 2029, with a possible extension for an additional year based on performance. Important dates include the deadline for tender submissions on 19th June 2026, and the final date for inquiries on 12th June 2026. The gross estimated value of the contract is £200,000. This tender presents a significant opportunity for IT service providers particularly adept in infrastructure support and network operations. Businesses with strengths in providing third-line IT support for complex incidents, network operations centre functionality, and responsive monitoring services will find this tender appealing. Moreover, companies capable of offering additional resources for short-term IT projects or advisory work are well-positioned to compete. The tender provides a platform for growth in the IT service sector and a chance to establish a long-term partnership with a public authority buyer. Interested parties should prepare to demonstrate not only technical expertise but also robust commercial and contractual capabilities, as 60% of the evaluation is based on functional and technical competencies. ## Notice The primary objectives of this tender are to: * Secure a reliable third line infrastructure support partner that augments our internal IT team for escalations, complex incidents and specialist advice. * Replace our existing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. * Establish meaningful, contractually backed response times for monitoring alerts and incident notification. * Provide our internal team with visibility into the monitoring and management tooling used to deliver the service. * Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. * Deliver active, accountable account management with a named contact and regular service reviews. * Offer flexibility to draw on additional resource for short-term projects, migrations or advisory work. Further information available in the ITT document in In-Tend. https://in-tendhost.co.uk/cottsway/aspx/Home Please note that all correspondence regarding this tender should be made via the correspondence section in In-Tend. ### Lot Information Lot 1 Renewal: Option to extend by a further 12 months subject to satisfactory performance. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/051841-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Jun 2026 | | Submission deadline | 19 Jun 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Aug 2026 - 30 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £166,680 | | Lots value | £166,680 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COTTSWAY HOUSING ASSOCIATION LIMITED | | Locality | WITNEY | | Post town | Oxford | | Postcode | OX28 4YG | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ14 Oxfordshire CC | | Local authority | West Oxfordshire | | Electoral ward | Witney South | | Westminster constituency | Witney | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 2 Jun 2026 at 11:18 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/051841-2026 - 29 May 2026 at 09:53 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/050703-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/051841-2026 2nd June 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/050703-2026 29th May 2026 - Tender notice on Find a Tender - https://in-tendhost.co.uk/cottsway/aspx/Home ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a887. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a887.json.