---
title: "Netcall Digital Customer Enablement Platform"
ocid: "ocds-h6vhtk-06a8e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a8e4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a8e4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a8e4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CHESHIRE EAST COUNCIL"
published: "2026-05-29"
---

# Netcall Digital Customer Enablement Platform

Buyer: CHESHIRE EAST COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06a8e4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a8e4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06a8e4.json)

## Summary

The procurement process titled "Netcall Digital Customer Enablement Platform" was conducted by Cheshire East Council, a regional authority in Crewe, United Kingdom. This contract falls under the industry category of "Software package and information systems" and represents a goods procurement. The process reached the award stage and was completed as of 29th May 2026. The procurement method was limited, employing an award procedure without a prior publication of a call for competition, justified by technical reasons due to limited competition. The contract was awarded to Netcall Systems Limited with a total value of £739,092, signed on 31st March 2026. The location for delivery is the UKD6 region, which includes Bedford.

This tender presents significant growth opportunities for businesses specialised in software and information systems. Firms with proprietary or highly specialised software that align with customer enablement solutions will find such opportunities appealing, particularly those capable of providing exclusive or technically advanced solutions with limited competition. Companies with a strong reputation and capability to deliver in the technological sector, like Netcall Systems Limited, have an advantage in securing such contracts. As the procurement was done without a competitive call, large or well-established enterprises with unique technical offerings are better positioned to benefit from similar future tenders.

## Notice

C5382 Netcall Digital Customer Enablement Platform for the council

### Lot Information

Lot 1

Netcall Digital Customer Enablement Platform for the council

Options: 1 x 12 months extension

### Procurement Information

This was a CCS G Cloud award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050839-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £739,092 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE EAST COUNCIL |
| Locality | CREWE |
| Post town | Crewe |
| Postcode | CW1 2JZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Crewe Central |
| Westminster constituency | Crewe and Nantwich |
| Delivery location | TLD6 Cheshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 May 2026 at 12:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/050839-2026

## Notice URLs

- https://www.cheshireeast.gov.uk/home.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a8e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a8e4.json.