---
title: "One Call Lifeline Units"
ocid: "ocds-h6vhtk-06a9d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a9d2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a9d2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06a9d2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STOCKTON ON TEES BOROUGH COUNCIL"
published: "2026-06-01"
---

# One Call Lifeline Units

Buyer: STOCKTON ON TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06a9d2

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## Summary

Stockton on Tees Borough Council has completed the procurement process for the supply of 'One Call Lifeline Units', a project aimed at ensuring the functionality of emergency call systems for vulnerable clients as analogue phone lines are decommissioned. The process was initiated as a direct award, below threshold without competition, with CAREIUM UK LIMITED selected as the supplier for this project. The procurement, aligned with the Public authority - sub-central government industry category, covers the United Kingdom, specifically the northeastern region. The contract was signed on 30th April 2026, becoming effective from 1st July 2026, and will run until 30th June 2027, with a possible 12-month extension until 30th June 2028.

This contract presents an opportunity for businesses specialising in digital and medical equipment to explore further involvement with public sector projects, particularly those offering innovative solutions for digital transformation in healthcare services. Given the emphasis on upgrading legacy systems to digital alternatives, companies with expertise in signal-strength solutions, ensuring connectivity across widespread areas, and offering cost-efficient supply will find similar tenders advantageous for business expansion. Large-scale enterprises with a successful track record in handling public sector contracts, especially those that provide tailored digital solutions, are well-positioned to compete in future similar opportunities.

## Notice

Lifeline units are installed into vulnerable clients' homes and are used to place a call in an emergency via a pendant or sensor. Failure to purchase new digital lifeline units would mean OneCall would be unable to replace the current analogue units installed into these clients' homes meaning that when the analogue phone lines are decommissioned in 2027 the units will no longer work. OneCall have tested several providers of digital lifeline units, investigating, signal strength across the Borough, failed calls into the alarm receiving centre and ease of installation together with cost with Careium being the preferred choice. At present Careium are not on the NEPO framework. Without the direct award contract OneCall would have to purchase digital lifeline units at a higher cost.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051174-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Apr 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £122,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON ON TEES BOROUGH COUNCIL |
| Locality | STOCKTON ON TEES |
| Post town | Cleveland |
| Postcode | TS17 6BJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products

### Codes

- 33100000 - Medical equipments

## Release History

- 1 Jun 2026 at 08:16 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051174-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/051174-2026
  1st June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.careium.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06a9d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06a9d2.json.