---
title: "Social Media CRM Tool"
ocid: "ocds-h6vhtk-06aa48"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa48"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06aa48.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06aa48.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2026-06-01"
---

# Social Media CRM Tool

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-h6vhtk-06aa48

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa48)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06aa48.json)

## Summary

The Care Quality Commission (CQC), based in Newcastle upon Tyne, has completed the procurement process for a "Social Media CRM Tool", focusing on software-related services. This contract, awarded and active as of 21 April 2026, involves the procurement of a social media customer relationship management solution that utilises Hootsuite Enterprise Plan with advanced analytics and media monitoring. This engaged procurement falls under the services category, with a contract period from 20 April 2026 to 30 April 2029. The procurement was conducted through a direct method below the financial threshold, thus bypassing competition, indicating a targeted need for the services provided.

This tender offers significant opportunities for business growth, particularly for companies specialising in software and social media solutions, as well as analytics and media monitoring tools. Businesses that are agile, innovative, and capable of customising services to a public sector client’s needs could find valuable opportunities with similar procurements. The market for supporting public sector organisations in managing their digital communication channels is promising, and entrants offering innovative, scalable solutions stand to benefit and expand their market credentials.

## Notice

Care Quality Commission (CQC) requires the provision of a social media CRM tool, delivered through the social media Hootsuite Enterprise Plan, including Hootsuite Advanced Analytics and Talkwalker Core media monitoring, and support services for 20 users. Actual date signed: 21 April 2026

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051390-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Apr 2026 |
| Contract period | 19 Apr 2026 - 30 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £115,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOOTSUITE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 1 Jun 2026 at 12:30 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051390-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/051390-2026
  1st June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.cqc.org.uk/
- https://www.hootsuite.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa48. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06aa48.json.