---
title: "Provision of UX Training & Certification"
ocid: "ocds-h6vhtk-06aa6c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa6c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06aa6c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06aa6c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE LICENSING AGENCY"
published: "2026-06-01"
---

# Provision of UX Training & Certification

Buyer: DRIVER AND VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-06aa6c

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## Summary

The Driver and Vehicle Licensing Agency (DVLA), situated in Swansea, UK, has completed a procurement process titled "Provision of UX Training & Certification," classified under staff training services (CPV 80511000). The DVLA, a central government public authority, initiated this procurement through a direct method, categorised as below threshold without competition. This process has transitioned through the award stage, with the contract being active from 4th May 2026 to 3rd May 2029. The initiative focuses on enhancing the skills of the Interaction Design team via UX Certification courses to support digital service delivery, with a total contract value of £99,684 (gross). The awarded supplier is The Nielsen Norman Group Inc, based in the United States.

This tender presents significant opportunities for businesses in the training and certification industry, particularly those that specialise in UX and digital design. Companies adept in providing comprehensive training programs that cater to various levels of expertise are well-suited to engage with similar procurement opportunities. Additionally, businesses focusing on rapid upskilling solutions, aligned with current industry standards and practices, will likely find valuable growth potential in collaborating with government agencies like the DVLA. This contract underscores the need for targeted skill enhancement within public sector digital services, opening avenues for training providers to expand their reach and impact.

## Notice

The Interaction Design team is responsible for delivering digital designs for online services, ensuring alignment with Government and accessibility standards. The team comprises individuals with varied levels of experience, and training is structured to support both foundational learning and advanced development. All staff are required to undertake UX Certification courses and exams aligned to the Interaction Design specialism. New staff will complete five courses and exams covering best practice principles applicable across web, mobile, and app design. Existing certified staff will undertake an additional five courses and exams to further enhance their skillset. This structured training approach ensures business continuity, particularly for new team members or those entering development programmes. Given the high turnover in the design market, rapid and targeted upskilling is essential to maintain service quality and delivery efficiency.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/051440-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 May 2026 |
| Contract period | 3 May 2026 - 3 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £83,070 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE NIELSEN NORMAN GROUP |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 1 Jun 2026 at 13:24 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/051440-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/051440-2026
  1st June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nngroup.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa6c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06aa6c.json.