---
title: "Mobilising On-Call Availability Software"
ocid: "ocds-h6vhtk-06aa70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa70"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06aa70.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06aa70.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "MID AND WEST WALES FIRE AND RESCUE AUTHORITY"
published: "2026-07-21"
---

# Mobilising On-Call Availability Software

Buyer: MID AND WEST WALES FIRE AND RESCUE AUTHORITY  
Current stage: Tender  
OCID: ocds-h6vhtk-06aa70

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## Summary

Mid and West Wales Fire and Rescue Authority has issued an open tender for the procurement of a Mobilising On-Call Availability Software solution, to replace the current RAPPEL system. This tender aims to enhance the management of on-call firefighter availability and rostering across the Welsh Fire and Rescue Services, benefiting both operational delivery and business transformation through new digital technologies. The procurement process is currently at the tender stage with an end date for submissions set for 28 August 2026. The software implementation will support functions in the regions of Mid, West, and South Wales. The contract is significant, with a gross value of £4,878,000 GBP, and is set to commence on 1 December 2026, with the possibility of renewal up to 2041.

This tender presents substantial opportunities for businesses in software development, particularly those specialising in communication software packages, software support, implementation, and supply services. Companies experienced in providing software solutions for emergency services or those looking to expand their footprint in the public sector may find this opportunity particularly beneficial. The procurement is suited to small and medium-sized enterprises (SMEs), encouraging wide participation from diverse companies. With the focus on digital solutions and business transformation, firms that can offer innovative, scalable software solutions will be well-positioned to compete in this procurement process.

## Notice

Mid and West Wales Fire and Rescue Authority, on behalf of ourselves and South Wales Fire and Rescue Service are undertaking this tender to find a proven replacement software solution to our current RAPPEL system, to manage On-Call firefighter availability, rostering across different duty systems, to support workforce planning across the two Welsh Fire and Rescue Services. Mid and West Wales Fire and Rescue Authority and South Wales Fire and Rescue Service's functions of prevention, protection and response to emergencies in our local communities are changing. New digital technologies will play a pivotal role in providing the tools, capabilities, and infrastructure necessary to support both our operational delivery and business transformation. The goals of this tender are to ensure an efficient, streamlined approach to mobilising firefighters efficiently and effectively to serve the communities of Mid, West and South Wales.

### Lot Information

Lot 1

Renewal: Option to extend by 120 months at 24 month intervals

### Planning Information

To inform open FTS tender, suppliers are invited to an online information event on 17th June 2026, 2pm - 3pm, via Microsoft Teams, where representatives of Mid and West Wales Fire and Rescue Authority, as the lead on this procurement, will outline the procurement and the tender submission process, as well as fielding questions from prospective bidders.
Please register your interest to bid for this opportunity via the sell2wales notice and register your place at the engagement event by contacting David Williams - procurement@mawwfire.gov.uk by 4pm on 16th June 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/068605-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2026 |
| Submission deadline | 28 Aug 2026 |
| Future notice date | 22 Jun 2026 |
| Award date | Not specified |
| Contract period | 1 Dec 2026 - 30 Nov 2031 |
| Recurrence | 2041-07-22 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,065,000 |
| Lots value | £4,065,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID AND WEST WALES FIRE AND RESCUE AUTHORITY |
| Additional buyers | NORTH WALES FIRE AND RESCUE SERVICE; SOUTH WALES FIRE AND RESCUE SERVICE |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 1SP |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Denbighshire |
| Electoral ward | Bodelwyddan |
| Westminster constituency | Clwyd North |
| Delivery location | TLL Wales, TLL14 South West Wales, TLL15 Central Valleys, TLL16 Gwent Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL21 Monmouthshire and Newport, TLL22 Cardiff and Vale of Glamorgan, TLL24 Powys |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services

### Codes

- 48000000 - Software package and information systems
- 48510000 - Communication software package
- 72260000 - Software-related services
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72268000 - Software supply services
- 75250000 - Fire-brigade and rescue services

## Release History

- 21 Jul 2026 at 10:16 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/068605-2026
- 1 Jun 2026 at 13:31 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/051448-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/068605-2026
  21st July 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/051448-2026
  1st June 2026 - Preliminary market engagement notice on Find a Tender
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374125
  ITT Part 1
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374126
  ITT Part 2
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374128
  Appendix A - Software Requirements Specification
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374129
  Appendix B - MAWWFRS Organisational Standards
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374131
  Appendix C - API's Service Level Agreements & Data Protection Statement
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374132
  Appendix D - Software SLAs Incidents
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374133
  Appendix E - Additional Information User Stories
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374134
  Appendix F - Welsh procurement specific questionnaire
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374135
  Appendix G - Specification
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374137
  Appendix H - Terms and Conditions of Contract
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374138
  Appendix I - Welsh Language Standards Questionnaire

## Notice URLs

- http://www.mawwfire.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.sell2wales.gov.wales
- https://www.southwales-fire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06aa70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06aa70.json.